Platform Technical Debt Management

Boost Your Business With Faster Upgrades and Improved Performance

Is technical debt slowing your ability to meet new business needs? Go beyond slow upgrade cycles and unexpected side effects and into great agility and performance with NewRocket Platform Technical Debt Management. Discover and  unwind the technical debt in your ServiceNow instance to enjoy faster upgrades and easier changes.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Improve performance and reduce database size

Technical debt, like rows in the ServiceNow database, can grow over time to cause major headaches. Luckily, you can take steps to deal with unwanted technical debt and a bloated database. Taking action in these areas results in faster operations and a more responsive user experience. We can help you improve code quality, optimize the database for immediate relief, as well as establish standards and maintenance routines that will keep things efficient in the future.

  • Improve code quality
  • Optimize the database
  • Establish standards and regular maintenance
ServiceNow CSM (Customer Service Management)
Better adaptability

Organizations with too much technical debt feel frozen--unconfident to make changes or uncertain where to even start. We'll help you face change with confidence and help you regain your ability to adapt ServiceNow to your business needs. Rather than spending time struggling to maintain the system or implement small, fragile changes, your team will be able to respond quickly, make more confident decisions, and spend their time focused on strategic initiatives that drive growth.

  • Respond to business needs faster
  • Allocate resources on strategic initiatives
  • Reduce risk
ServiceNow CSM (Customer Service Management)
Documented baseline

Sometimes technical debt increases because the team just doesn't understand what has been implemented and therefore can't effectively take advantage of it or change it. Having a well-documented understanding of what you are starting with, you can make more informed decisions about what needs to change, when to change it, and how to implement those changes to improve the situation instead of making it worse.

  • Current state analysis
  • System documentation
  • Improvement recommendations
ServiceNow CSM (Customer Service Management)
Reduced upgrade time

Reducing technical debt can have a significant impact on the time and effort required to upgrade a ServiceNow instance. Instead of waiting as long as possible to upgrade and missing out on new capabilities, reduce customizations, improve code quality, intelligently tailor the system, and optimize the database to make upgrades a non-issue. Establish an automated regression testing suite to further reduce upgrade time and increase confidence.

  • Reduce unexpected collisions
  • Ensure code follows best practices
  • Establish automated regression testing

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Next Steps

Kirk Hogan Image
VP, Strategy for Technology
Our Technology practice views IT as a strategic enabler. We are here to guide you into ever increasing levels of maturity, visibility, trust, and success. Contact us to learn more about how you can get more out of your ServiceNow investment.
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