Custom Apps

Build Exactly What You Need, Save Money and Reduce Technical Debt

Do you need a capability that ServiceNow doesn't have in a standard solution? Go beyond solutions that miss the mark and into maximizing the potential of your platform with NewRocket Custom App Development. Deliver greater value at your own pace while controlling costs and technical debt.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Solution-specific workflows

Give your business an unfair advantage by using ServiceNow's robust workflow engine and automation tools to deliver a solution that fits the unique needs of your organization. Integrate multiple systems into a unified flow to streamline operations, gain new insight, and enable continual improvement.

  • Process discovery and improvement support
  • Flexible workflow engine
  • Data and process integration
ServiceNow CSM (Customer Service Management)
Secure, domain specific solutions

Achieve granular control over user access and permissions while maintaining compliance with HIPAA, PCI or other relevant regulatory standards. Rest easy knowing that your business-specific solution is built on a comprehensive security framework trusted by governments and regulated companies worldwide.

  • Comprehensive security framework
  • Granular user access and permission control
  • Compliant with common regulatory standards
ServiceNow CSM (Customer Service Management)
Tailored user experience

Deliver an extraordinary user experience without sacrificing maintainability. Work with our UI/UX and process design team to craft an optimal experience to support the user's goals. Avoid fighting against the platform and accumulating technical debt but ensuring that your solution adheres to development and design best practices.

  • UI/UX and process consulting
  • Design and development best practices
  • User experience optimization
ServiceNow CSM (Customer Service Management)
Leverage platform capabilities

ServiceNow's unified platform approach allows you to leverage the data and capabilities from other applications you are using to avoid redundant development while exponentially increasing the value to business. Workflow automation, data  management, reporting and analytics, and much more are at your fingertips as you tailor the system to your organization's unique needs.

  • Powerful automation and data management
  • Flexible reporting and analytics
  • Robust integration capabilities

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Next Steps

Kirk Hogan Image
VP, Strategy for Technology
Our Technology practice views IT as a strategic enabler. We are here to guide you into ever increasing levels of maturity, visibility, trust, and success. Contact us to learn more about how you can get more out of your ServiceNow investment.
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