Increase Productivity and Data Consistency Through Automation

Do you need to consume data from or send data to a third-party to solve your business problem? Go beyond error-prone manual efforts and into high-value information with NewRocket Integrations. Get rid of spreadsheets and make your data more reliable and valuable to the business.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Enforceable role-based access

Integrating multiple systems securing can be challenging. Fortunately, ServiceNow makes it safer and easier with robust role-based access controls at the table, row, and column level. You can integrate systems with confidence knowing that unauthorized access to sensitive data has been managed and compliance has been enforced.

  • Multi-level, role-based access control
  • Secure data transport
  • Audit logs
ServiceNow CSM (Customer Service Management)
Documented interfaces

Face the future with confidence knowing that your integrations are well documented. The documentation we provide helps your team get a clear understanding of the different part of the system and how they interact with each other. Knowing how the data flows and the dependencies between different parts of the integration will enable more effective change management. Training, troubleshooting and maintenance will also be much easier.

  • Better understanding of system architecture
  • More effective change management
  • Easier troubleshooting and maintenance
ServiceNow CSM (Customer Service Management)
Exception monitoring and auditable logs

Get alerts and notifications when exceptions occur with ServiceNow's ability to monitor integration events.Beyond simple notification, you can automatically create incidents to track and resolve these exceptions. Use these incidents to spot trends, identify problems, and target continual improvement. Ensure compliance with regulatory requirements with audit logs of all activity related to the integration.

  • Alerts and notifications
  • Integration with incident management
  • Audit configuration changes, data updates and user actions
ServiceNow CSM (Customer Service Management)
Reportable metrics

ServiceNow's reporting and analytics capabilities enable you to report on and monitor integration performance including data volumes, error rates, and processing times. Extend this real-time visibility into dashboards the surface key performance indicators (KPIs). If performance is mission critical, you can also apply service level agreements (SLAs) to track and manage the integration.

  • Real-time monitoring
  • Dashboards
  • Compliance and SLA monitoring

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Next Steps

Kirk Hogan Image
Global Practice Strategist | Security, Risk and Resilience
Our Technology practice views IT as a strategic enabler. We are here to guide you into ever increasing levels of maturity, visibility, trust, and success. Contact us to learn more about how you can get more out of your ServiceNow investment.
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