Launch UX

A scalable and user-centered design baseline that aligns with both platform capabilities and organizational goals

What is Launch UX?

UX Assessment + Advisory + Design + Implementation

Scalable and user-centered design baseline aligning end-user needs and organizational goals

Guided by stakeholder insight and end-user feedback, we uncover pain points, success metrics, personas, and workflows. The result is an intuitive and engaging employee experience that drives adoption and improves overall satisfaction.

What You Walk Away With

Uncovers role-based needs, processes, challenges and opportunities
Data-informed design to get the most of Out-Of-The-Box
Aligns portal branding with corporate identity
Creates early buy-in from users for increased adoption
Quick delivery for visible impact and an enhanced user experience

Ideal For

Facing challenges moving from Service Portal to Employee Center
Creating your first portal and unsure where to start to provide a solid foundation to get up and running
Lacking detailed research and analysis to guide your strategy and design and to make informed decisions
Looking for high-fidelity design mockups to set a clear design direction to get buy-in from stakeholders or to validate the solution
Struggling with content organization and navigation

What Is Included

Strategy & Research

  • UX Discover Workshops
  • UX Analytics Assessment
  • Content Audit & Analysis
  • User Research
  • User Persona Definition
  • Journey Mapping
  • UI Audit & Analysis

Design & Prototyping

  • Low Fidelity Wireframes
  • High Fidelity Mockups
  • Taxonomy Consulting
  • Content Item Strategy

Testing & Validation

  • Usability Testing

Implementation & Support

  • Taxonomy Mapping
  • Design QA
  • Change Impact Assessment
  • Communications Plan
  • Training Plan
  • Implementation
  • UAT
  • Go-Live + Hypercare
  • NR Products

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

How The Salvation Army Modernized HR Services and Scaled Operations with NewRocket and the ServiceNow® Platform

The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.

From Visibility Gaps to Proactive Vulnerability Management

Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.

From Manual Requests to Modern ITSM

The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.

From Email Chaos to Streamlined Self-Service

The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.

From Spreadsheet Chaos to Disaster Recovery Readiness

Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.

From IT Confusion to Proactive Service Support

Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.

How TD Bank Streamlined Risk Management and Gained Resilience With NewRocket

TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.

From Fragmented Security Operations to a Unified Fusion Center

How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket
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