Strategic Advisory to Align, Accelerate, and Maximize ServiceNow and AI Value

What is Flightpath?

Flightpath is a focused, four-week strategic engagement that helps you align business goals, platform capabilities, and executive vision — building a clear roadmap for ServiceNow transformation and future AI success.  

It’s more than a strategy workshop. Flightpath blends business priorities with platform insight to create a prioritized capability map, solution architecture, and Phase 1 project definition — all tailored to outcomes. It also identifies where AI(including GenAI) can add the most value across your workflows, ensuring your roadmap is built with AI-readiness in mind.  

“The fastest way to build consensus, validate priorities, and get everyone on the same page —with real outputs, not just conversations.”

What It Delivers

Stakeholder alignment across business, IT, and executive teams

Capability and gap analysis mapped to platform outcomes

Solution and data architecture design

Prioritized roadmap and investment-ready Phase 1 project brief

AI-readiness assessment and alignment to ServiceNow AI capabilities

What You Walk Away With

Executive summary and platform strategy deck

Capability map and solution architecture

Investment-ready Phase 1 plan (SOW + estimate)

Multi-phase roadmap and sequencing plan

AI-readiness assessment and alignment to ServiceNow AI capabilities

Ideal For

Organizations at the start of their ServiceNow journey

Teams preparing for transformation or AI adoption

Those wanting a solid foundation before activating Now Assist or Flightpath.AI

Customers not seeing platform ROI and needing a reset

Leaders planning expansion beyond ITSM or CSM

Why It Works

Combines strategic and technical expertise in a 4-week format

Tangible outputs and clear next steps

Aligns with ServiceNow’s AI-first platform vision

Reduces delivery risk, builds executive confidence

Creates clarity across teams — and momentum for change

AI Offerings

Intelligent Agent Crew

A focused deployment of GenAI on the ServiceNow platform, designed to launch quickly, operate confidently, and deliver measurable impact.

FlightPath.AI

A focused deployment of GenAI on the ServiceNow platform, designed to launch quickly, operate confidently, and deliver measurable impact.

Now Assist LAUNCH

A tactical program designed to rapidly activate and embed up to four out-of-the-box Now Assist Gen AI skills into production

Activate FlightPath

Embark on your ServiceNow journey with confidence and clarity through our FlightPath advisory service. FlightPath ensures you avoid the common pitfalls of diving into projects without a clear roadmap. Our approach focuses on aligning your business objectives with technology solutions from the outset, maximizing your chances of success and delivering impactful results. Take the first step towards achieving your business goals by filling out our contact form today.

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

How The Salvation Army Modernized HR Services and Scaled Operations with NewRocket and the ServiceNow® Platform

The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.

From Visibility Gaps to Proactive Vulnerability Management

Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.

From Manual Requests to Modern ITSM

The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.

From Email Chaos to Streamlined Self-Service

The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.

From Spreadsheet Chaos to Disaster Recovery Readiness

Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.

From IT Confusion to Proactive Service Support

Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.

How TD Bank Streamlined Risk Management and Gained Resilience With NewRocket

TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.

From Fragmented Security Operations to a Unified Fusion Center

How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket

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