Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents, consumables, and software. They provide services to healthcare, life science, and other laboratories in academia, government, and industry.
Thermo Fisher previously utilized NewRocket to build their IT portal, but needed a separate portal for HR. The HR portal had to remain connected with the IT portal but generate a different look and feel with targeted content, actions, resources, and branding to align with HR’s goals.
Target relevant information based on employees’ specific situations
Create a unique portal experience for pre hire and new hire employees
Make campaigns easier to stylize and create by dynamically resizing campaigns and editing content in real-time
Use our Translation Assistant solution to localize the portal and its content for employees around the world
Deliver an engaging Service Portal packed with unique journeys and employee-centric content
Organize pages around topics to bring together catalog content, knowledge articles, related links, and targeted content
We created a content-driven portal using ServiceNow’s Content Delivery Framework. All top-level pages can pinpoint targeted rich content as well as create unique user journeys based on an employee’s specific situation and personalization. The flexible magazine-style layout makes content scalable for future enhancements.
Use ServiceNow's Content Delivery capability to get the right information to the right people when it matters.
Create unique experiences for both pre hire and new hire employees within a single portal journey.
Easy to reproduce the framework for other departments within the organization.