Merck is a German multinational pharmaceutical, chemical, and life sciences company headquartered in Darmstadt, with approximately 50,000 employees in 70 countries.
Merck came to us to build a unified portal experience that seamlessly combined multiple departments and processes, but still allowed each department to have some autonomy. Merck previously deployed six separate portals that did not share common aesthetics, organization, or functionality. The challenge was bringing everything together while making room for more departments in the future.
Creating a successful end product required setting a singular vision with key stakeholders that facilitated future growth. The previously built portals included a considerable amount of custom functionality, so enabling a viable data model and process for the new portal was a huge undertaking.
We began by creating a responsive page that displays a consolidated list view of a user’s active tickets across different departments. It was important to have this view be consistent across their multi-department portal.
To unify their business units and alleviate the disconnection between departments, we designed a dashboard (built on top of our RocketFuel widget suite) that displays top destinations filtered through user criteria. This provided a way for users to easily navigate through the Merck catalog and submit items more efficiently.
To accommodate Merck’s global user-base, we applied our translation assistant tool (ISS) to supercharge translation efforts, promote maintainability, and improve communication for thousands of employees across 70 countries.
Implemented a new ticket system that provides Merck employees with a consolidated view of their tickets across different departments.
Designed a dashboard that displays top destinations filtered through user criteria, and allows users to easily navigate through the Merck catalog and submit items more efficiently.
Provided enhancements that allow selected users to request different services or view knowledge articles on behalf of another user.
Implemented our translation tool (ISS) to supercharge translation efforts, promote maintainability, and improve communication for Merck’s global user-base.