Health Management Organization

Empowering Your Workforce With an Intranet Built on the Platform of Action

ServiceNow Service Portal
We delivered a workplace experience that serves as the home page for every user, with tailored content using the ServiceNow platform.

Overview

This HMO operates rehabilitation hospitals, as well as occupational health and physical therapy clinics throughout the United States.

Macbook Example of Thermo Fisher HR ServiceNow Service Portal

Services

  • Research & Insights
  • Catalog Consulting
  • Wireframe Design
  • High Fidelity Mockups
  • Clickable Prototypes
  • Custom Service Portal Development
  • Orbit Intranet Solution

The Challenge

01

This nationwide Health Management Organization wanted to migrate from a SharePoint intranet to ServiceNow. Due to the volume of content, delegated administration, and multiple departments, a typical Service Portal was not enough. The organization needed an intranet replacement focused on coordinated engagement, targeted communication, and distributed content management.

02

Project Highlights

Target Content Service Portal Feature for Thermo Fisher HR

Content Management Workflow

Edit, approve and publish content throughout the portal.

Unique User Journeys Service Portal Feature for Thermo Fisher HR

Automated Content Organization

Created new content sources as the organization grows.

Easy on Admins Service Portal Feature for Thermo Fisher HR

Intuitive Information Architecture

Help users find information and complete tasks.

Translation Assistant Service Portal Feature for Thermo Fisher HR

Highlighted Content

Feature relevant information for different departments.

Interactive Interface Service Portal Feature for Thermo Fisher HR

Unified look and feel

Amplify the user experience with a cohesive Service Portal design.

Topic Centered Service Portal Feature for Thermo Fisher HR

Downloadable Content Mechanism

Share files and attachments within the organization.

03

Wireframes

citizen engagement native mobile app servicenow

04

The Solution

We combined the information and resources of an intranet with the self service power of ServiceNow. Using the Orbit Intranet Solution, we were able to deliver a SharePoint intranet replacement and give non-technical team members the ability to manage and create content without leaving the Service Portal.

Wireframe

IT vs HR Service Portal Design

Mockup

ServiceNow Service Portal Design Example
ServiceNow Service Portal HR Design Example for Thermo Fisher

05

Project Enhancements

Content Management

Admins can designate specific users to create, update, and modify content using the Orbit Intranet Solution.

Content Delivery Framework Feature for the Thermo Fisher HR Service Portal on ServiceNow
Employee Lifecycle Feature for the Thermo Fisher HR Service Portal on ServiceNow

Employee Directory

Users can access staff information such as names, job titles, contact, and location using a single point of access.

Location Directory

Employees can look up the global address list and pinpoint specific facilities to find and contact members of staff.

Multi-portal Strategy Feature for the Thermo Fisher HR Service Portal on ServiceNow
Mac Example for the Thermo Fisher HR ServiceNow Service PortalMobile Example of the Thermo Fisher HR ServiceNow Service Portal

06

User Interface

UI of ServiceNow Service Portal for Thermo Fisher HR

Ready to Create Something Extraordinary?

Contact Us

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