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Maximizing Cloud Efficiency

We provided a stabilized architecture for an external cloud application with multiple users.

Overview

Ellucian Company, L.P. offers higher education software, technology management, cloud services, management consulting, and analytics solutions for 2,400 institutions with 18 million students across 40 countries.

The Challenge

A Project Manager Dashboard will be configured in order to coalesce all relevant Project information into a single consumable experience. The Agent Workspace will be provided to eDiscovery stakeholders (Project Manager, Data Operations, Hosting, IT, etc.) providing them with an intuitive interface to manage the process lifecycle and execute linear and nonlinear tasking via Playbooks. Additionally, a number of critical third-party integrations will be enabled:

SalesForce - Account, Contact, and Opportunity data will be fed into ServiceNow to provide the foundational data that is needed for service execution. This will also provide the Project Manager with visibility to relevant client data from within ServiceNow, eliminating the need to swivel chair back to SalesForce
Relativity - Key data will be fed into ServiceNow to provide eDiscovery personnel with the ability to select relevant data and attach it as part of case execution, eliminating the need to swivel chair back to Relativity when working on an eDiscovery process.

Project Highlights

Aggregated Content

Using one central repository, the organization has a more accurate view into their compliance and risk posture.

Aggregated Content

Using one central repository, the organization has a more accurate view into their compliance and risk posture.

Aggregated Content

Using one central repository, the organization has a more accurate view into their compliance and risk posture.

Aggregated Content

Using one central repository, the organization has a more accurate view into their compliance and risk posture.

Aggregated Content

Using one central repository, the organization has a more accurate view into their compliance and risk posture.

Aggregated Content

Using one central repository, the organization has a more accurate view into their compliance and risk posture.

The Solution

A Project Manager Dashboard will be configured in order to coalesce all relevant Project information into a single consumable experience. The Agent Workspace will be provided to eDiscovery stakeholders (Project Manager, Data Operations, Hosting, IT, etc.) providing them with an intuitive interface to manage the process lifecycle and execute linear and nonlinear tasking via Playbooks. Additionally, a number of critical third-party integrations will be enabled:

SalesForce - Account, Contact, and Opportunity data will be fed into ServiceNow to provide the foundational data that is needed for service execution. This will also provide the Project Manager with visibility to relevant client data from within ServiceNow, eliminating the need to swivel chair back to SalesForce
Relativity - Key data will be fed into ServiceNow to provide eDiscovery personnel with the ability to select relevant data and attach it as part of case execution, eliminating the need to swivel chair back to Relativity when working on an eDiscovery process.

Testimonial Optional

“Thank you for the professional and thorough approach you take in your work. I am sincere in saying you are easily one of the most impressive vendors I have worked with in my career.”

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