Connecting the dots

Channel Nine came to us looking for a fresh perspective and advice on managing a suite of service portals


Channel Nine is one of the largest media companies in Australia and New Zealand, with investments in newspaper, magazines, radio and digital properties.

The Challenge

Channel Nine had previously deployed six independent department portals with little continuity among them. Each portal had implemented a different color scheme and navigational pattern making it difficult to track the status of tickets or to process requests across the departments.

The Solution

We proposed developing one single portal experience to facilitate seamless navigation among the portals while still preserving individual department identities. The new portal unifies the company and allows portal users to accomplish their tasks quickly across multiple departments. The portal features a user-centric design model that allows for quick access to ticket and request statuses as well as the ability to personalize content throughout the portal. The use of simple icons and department-based filtering creates an easy to use system for ordering and reading articles.




Screen UI
Phone UI 1
Phone UI 2
Phone UI 3


Catalog Consulting
Clickable Prototypes
High Fidelity Mockups
Research & Insights
Service Portal Development
Wireframe Design
Mock Up 1Mock Up 2
Web UI Grid

Ready to Create Something Extraordinary?

Contact Us

Get Awesome Updates

Enter your email address for news and updates from NewRocket.

Thanks for your email!
There was an error, please try submitting again.