We Care and Give Back

NewRocket staff are passionate about innovation, building portals, and delivering the ultimate digital workplace experience.

February 23, 2021

NewRocket staff are passionate about innovation, building portals, and delivering the ultimate digital workplace experience. Our team includes experts in UX/UI, ServiceNow gurus, and professionals committed to helping our clients succeed in enabling their employees to get information, help, and engagement through ServiceNow. We work hard, play hard, and encourage each other to explore other areas of passion. So we launched a formal program to partner with our staff to give to others.

We want our staff to share their success with others, and we’re excited to be able to come alongside them. —Founder, Nathan Firth.

Global Impact

The new program includes possible matching grant donations to non-profit organizations that staff members elect to give to. The program is patterned after the acclaimed “We Care and Give Back Program” that software company Intuit established for its philanthropic and employee volunteerism efforts. Two senior NewRocketeers are former Intuit staff members and sought to implement a similar, yet more holistic program.

The hallmark of NewRocket’s program includes promotion of volunteerism where team members can share their time and talent to help others. Some team members have expressed interest in teaching at risk young people to code using Raspberry PI devices, and others feel compelled to prepare food for local San Diego homeless outreach programs. Employees who have more than a year on staff may request limited time off to volunteer in areas where they have personal passion and abilities to lend a helping hand.

Paving the Way

This past week, Client Services Director, Matthew Allen, travelled to Central America to provide children in rural communities with required school supplies and vitamins to help them with their start to the school year. In Honduras, the school year runs from February through November. Studies resume for the kids who have the resources as the coffee harvest concludes. Sadly, many children have to work long days in the coffee farms to come up with the money to purchase school supplies. This year, a donation from NewRocket will help more than 100 children with backpacks, notebooks, scissors, rulers, writing utensils, and other materials to help them continue their education. In some communities, vitamins and medications were shared as malnutrition often impacts the learning abilities of these young people. Here’s a few shots of the work Matthew has been able to do during his time away from the office this week.

This investment in education of Honduran young people, for me, is motivated by my faith, but in light of the caravans of people leaving the region for lack of opportunity, it feels even more important to help people bloom where they’ve been planted. I love that my team at NewRocket supports me in this work. One colleague shared a smart phone with a young person to help them with their high school studies, and others have encouraged me in different ways. —Client Services Director, Matthew Allen.
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We Care and Give Back

NewRocket staff are passionate about innovation, building portals, and delivering the ultimate digital workplace experience.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.