Go beyond customer workflows and into customer happiness by improving service levels and providing a more streamlined and personalized experience.Explore Offerings
Permanently fix (and even prevent) issues by connecting customer service to the right department and automating processes across internal teams for faster resolution. Gain real-time visibility into the health of customers’ products and services to proactively detect problems and prevent issues entirely.
Empower your customers on a self-service portal that initiates automated solutions for common requests. Complete requests and get answers in a conversational format with a chatbot, find answers using external knowledge content, and get visibility into real-time data of purchased products and services.
Enable reporting and dashboards for agents to prioritize work and monitor performance against SLAs driven by customer contracts and entitlements. Provide executives with analytics and trends to inform business decisions on offering costs, areas of growth, and profitability of services.
Prevent downtime by monitoring the health of customers’ assets to automatically trigger workflows to schedule maintenance, dispatch technicians, and permanently resolve issues with root cause identification and corrective actions.
Navigate change with confidence with NewRocket as your guide. These are some of our specialized solutions.
Engage customers across multiple channels and deliver proactive customer service, while reduce service costs. Monitor recurring patterns to streamline operational process. Bolster cross-team collaboration by automating service processes that boost agent productivity with guided resolution and detailed customer data. Route work to the best agent based on skills, availability, and workload, and track contracts and entitlement.