Improve Customer Satisfaction While Reducing Costs

Go beyond customer workflows and into customer happiness by improving service levels and providing a more streamlined and personalized experience.

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Customer Experience

A New Level of CSM

Customer Experience Solutions

Navigate change with confidence with NewRocket as your guide. These are some of our specialized solutions.

ServiceNow Advisory Services and Customer Success

Related Products

Navigate change with confidence with NewRocket as your guide. These are some of our specialized solutions.

Customer Experience Features

Engage customers across multiple channels and deliver proactive customer service, while reduce service costs. Monitor recurring patterns to streamline operational process. Bolster cross-team collaboration by automating service processes that boost agent productivity with guided resolution and detailed customer data. Route work to the best agent based on skills, availability, and workload, and track contracts and entitlement.

  • Case Management
  • Case Escalation
  • Intelligent Routing
  • Omni Channel (email, portal, phone, Virtual Agent)
  • Predictive Intelligence
  • Relationship with ITSM, CMDB, ITBM
  • Advanced Work Assignment
  • Guided Decisions
  • Performance Analytics
  • CSM Portal
  • Internal & External Knowledge Bases
  • Communities
  • Field Service Management
  • Account/Contact model
  • Contract/Entitlement model
  • CSDM (Service Portfolio, Service Offering, etc.)
  • Entitlement driven SLAs
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