Health Organization Intranet

Empowering Your Workforce With an Intranet Built on the Platform of Action

ServiceNow Service Portal
We delivered a workplace experience that serves as the home page for every user, with tailored content using the ServiceNow platform.

Overview

This HMO operates rehabilitation hospitals, as well as occupational health and physical therapy clinics throughout the United States.

Macbook Example of Thermo Fisher HR ServiceNow Service Portal

Services

  • Research & Insights
  • Catalog Consulting
  • Wireframe Design
  • High Fidelity Mockups
  • Clickable Prototypes
  • Custom Service Portal Development
  • Orbit Intranet Solution

The Challenge

01

This nationwide Health Management Organization wanted to migrate from a SharePoint intranet to ServiceNow. Due to the volume of content, delegated administration, and multiple departments, a typical Service Portal was not enough. The organization needed an intranet replacement focused on coordinated engagement, targeted communication, and distributed content management.

02

Project Highlights

Content Management Workflow Intranet Feature

Content Management Workflow

Edit, approve and publish content throughout the portal.

Automated Content Organization Intranet Feature

Automated Content Organization

Created new content sources as the organization grows.

Intuitive Information Architecture Service Portal Feature

Intuitive Information Architecture

Help users find information and complete tasks.

Highlighted Content Intranet Feature

Highlighted Content

Feature relevant information for different departments.

Unified Look & Feel Intranet Feature

Unified look and feel

Amplify the user experience with a cohesive Service Portal design.

Downloadable Content Intranet Feature

Downloadable Content

Share files and attachments within the organization.

03

Wireframes

citizen engagement native mobile app servicenowwireframe imageServiceNow Intranet Wireframes

04

The Solution

We combined the information and resources of an intranet with the self service power of ServiceNow. Using the Orbit Intranet Solution, we were able to deliver a SharePoint intranet replacement and give non-technical team members the ability to manage and create content without leaving the Service Portal.

Wireframe
ServiceNow Intranet Wireframes
Mockup
ServiceNow Intranet Mockup
ServiceNow Intranet Portal Design

05

Project Enhancements

Content Management

Admins can designate specific users to create, update, and modify content using the Orbit Intranet Solution.

ServiceNow Intranet Content Management
Employee Directory in ServiceNow Intranet

Employee Directory

Users can access staff information such as names, job titles, contact, and location using a single point of access.

Location Directory

Employees can look up the global address list and pinpoint specific facilities to find and contact members of staff.

Location Directory in ServiceNow Intranet
Location Directory ServiceNow Intranet MockupMobile Mockup of ServiceNow Intranet

06

User Interface

Intranet UI Designs on ServiceNow platform
Ready to Create Something Extraordinary?
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