Connecting the Dots

ServiceNow Service Portal
Channel Nine came to us looking for a fresh perspective and advice on managing a suite of service portals


Channel Nine is one of the largest media companies in Australia and New Zealand, with investments in newspaper, magazines, radio and digital properties.

The Challenge

Channel Nine had previously deployed six independent department portals with little continuity among them. Each portal had implemented a different color scheme and navigational pattern making it difficult to track the status of tickets or to process requests across the departments.

The Solution

We proposed developing one single portal experience to facilitate seamless navigation among the portals while still preserving individual department identities. The new portal unifies the company and allows portal users to accomplish their tasks quickly across multiple departments. The portal features a user-centric design model that allows for quick access to ticket and request statuses as well as the ability to personalize content throughout the portal. The use of simple icons and department-based filtering creates an easy to use system for ordering and reading articles.

Channel Nine Wireframe NewRocket Design
Channel Nine NewRocket Service Portal Design
ServiceNow Service Portal Design for Channel Nine
Mobile Finance Screenshot of Channel Nine ServiceNow Service Portal
Mobile HR Screenshot of Channel Nine ServiceNow Service Portal
Mobile Menu Screenshot of Channel Nine ServiceNow Service Portal


  • Catalog Consulting
  • Clickable Prototypes
  • High Fidelity Mockups
  • Research & Insights
  • Service Portal Development
  • Wireframe Design
iPhone Mockup for Channel Nine NewRocket Case StudyMac Mockup for Channel Nine NewRocket Case Study
UI of ServiceNow Service Portal for Channel Nine
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