Case Study: Business and Technology Solutions

We helped automate the individual Data center inventory tracking and automation of tasks to repair defect hardware.

Overview

Our client delivers world-class business and technology solutions spanning public / hybrid cloud and on premises environments. They deploy and support hyper-scale data centers worldwide.

The Challenge

Manual inventory entry of customer owned hardware at data centers causing errors and financial lost
Manual process to manage the task of replacing a defective part, causing missed SLAs and customer dissatisfaction
Complex manual task requires extensive training
Lack of process for destroying end of life equipment holding sensitive data opens our client up to audit failure and financial penalties

Project Highlights

$500,000

Savings of purchasing duplicate customer owned hardware due to proper inventory tracking

75%

Reduction in engineering costs to perform work

50%

Extensive taxonomy consulting on how to organize current content (Knowledge Base and Categories) in a more understandable way for the user.

Greater visibility of inventory resulting in proactive restocking reducing time to resolve

The Solution

Implementation of ServiceNow

Enable engineers through the ServiceNow Mobile application to scan customer owned hardware to inventory and automate appropriate workflowsEnable ServiceNow Asset Management workflow to correctly track customer hardware inventory
Standardize processes and automation of workflows reducing complexity, time to resolve, and training
Enable ServiceNow Asset Management workflow to correctly track customer hardware inventory

Employee Center

Business and Technology Solutions

Automating the Individual Data Center Inventory Tracking

Overview

The Challenge

Project Highlights

The Solution

Extraordinary Results

Creating an Engaging Experience with ServiceNow's Employee Center

Employee Center Intranet Experience

Tech Company Portal

Multinational Retailer