At NewRocket, we're committed to extraordinary client experiences through delivering true business value, and our vision is clear: to be the most complete and innovative ServiceNow partner. As a key investment area for the future of modern customer experiences and a significant growth area for ServiceNow in 2024, we place immense value on delivering process-centric Customer Workflows expertise to achieve this vision.
To that end, I am thrilled to share that Bruce Cathcart has joined our Crew of experts as our Global Customer Workflow Advisor. Recently the National ServiceNow CX Leader for both Customer and Field Service at Deloitte, Bruce was instrumental in building the ServiceNow Customer Experience organization and offering in Canada from the ground up, resulting in a team of 40+ delivery practitioners with sales targets, revenue goals, and utilization targets exceeding expectations year over year. Bruce has also held several leadership positions working with partners and clients, establishing go-to-market strategies, and expanding customer management technologies into different regions.
"I speak on behalf of the entire Customer Practice when I say we are thrilled to welcome Bruce to our Crew," said Candace Chadwick, Vice President and Global Customer Practice Leader. " Our Practice is laser-focused on supporting our clients through their customer service transformation journey via the robust ServiceNow platform. Bringing on a world-class advisor like Bruce will help our clients realize that at NewRocket, we Go Beyond Workflows to guide them through their toughest business challenges and create frictionless customer experiences. Bringing on a world-class advisor like Bruce will help our clients realize that at NewRocket, we Go Beyond Workflows to guide them through their toughest business challenges to create frictionless customer experiences. "
"I'm incredibly excited to be a part of the NewRocket Crew. I love the hyper focus that NewRocket has with its experience-centric mission," Cathcart said. "Especially as the days when the old buying cycle of where you would have many opportunities to touch your would-be customer are gone. Modern customer experiences are driven by customer expectations shaped by unlimited access to information and education, which means professional services organizations like NewRocket need to understand that any engagement with our customers or prospects needs to be about delivering value via a best-in-class experience. I look forward to helping NewRocket accelerate delivering on that promise."
We consistently receive the same request from our clients: to provide more guidance in a rapidly changing business environment. NewRocket is the go-to ServiceNow guide - we help global enterprise leaders solve their most challenging business problems. We fulfill our brand promise through our unique differentiator – our Crew. Our Crew's expertise is unmatched in the ServiceNow ecosystem, and we pride ourselves in attracting and retaining top-tier talent to help clients navigate complex business challenges with confidence. Bruce's extensive CX background and his dedication to excellence align perfectly with our company values, mission, and vision. We're confident Bruce's contributions will play a pivotal role in helping our clients on their CX journeys.
Learn more about NewRocket at www.newrocket.com.
NewRocket, a global, full-service, elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. For more information, please visit www.newrocket.com