Highmetric Acquires NewRocket

Highmetric, a technology strategy, design and operations provider and an Elite Partner of cloud computing platform ServiceNow, announced today that it has acquired NewRocket.

August 19, 2021

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Chicago, August 19, 2021 – Highmetric, a technology strategy, design and operations provider and an Elite Partner of cloud computing platform ServiceNow, announced today that it has acquired NewRocket, an industry leader in delivering world-class employee experiences on the ServiceNow platform. This acquisition brings NewRocket’s user-focused design and innovative solutions to Highmetric, complementing its existing digital workflow optimization capabilities. Terms of the deal were not disclosed. Highmetric is a portfolio company of Gryphon Investors (“Gryphon”), a leading middle-market private equity firm.

Based in San Diego, CA, NewRocket is recognized as the leader in user experience design within the ServiceNow ecosystem, driving user adoption through thoughtful and effective design of service portals, enterprise intranets, and native mobile experiences. New Rocket uses a design philosophy rooted in user empathy to build solutions that simplify processes and deliver digital experiences that improve the lives of employees worldwide. NewRocket’s talented team of designers, engineers and client service experts serve global clients, including Fortune 100 companies across all industries and five continents.

Highmetric offers significant solutions in Customer Service, HR & Employee, IT Service Management, IT Operations Management, Governance, Compliance, and Risk and Security Operations, and serves customers across many industries, including the financial services, technology, industrials & energy sectors, and the public sector. Both Highmetric and NewRocket were recently named to the Inc. 5000 2021 list of fastest-growing private companies in America.

Gabe Stephenson, Managing Director at Gryphon, said,

As the largest pure-play ServiceNow firm in the world, Highmetric has unique capabilities to help customers leverage the power of ServiceNow to optimize digital transformation workflows. We believe the acquisition of NewRocket further strengthens Highmetric’s differentiated market leadership position.

As part of the transaction, Nathan Firth, President and Principal Engineer at NewRocket, will join Highmetric as Chief Creative Officer.

Matt Stoyka, Highmetric CEO, said,

We are delighted to welcome Nathan and his crew to Highmetric. NewRocket’s broad capabilities in creative design, design thinking, and user empathy are highly complementary to Highmetric’s offerings and will augment our ability to unite workflows and provide seamless integration to customers across web and mobile platforms. This acquisition demonstrates Highmetric’s commitment to rapidly scaling our business to create powerful solutions that drive meaningful business results for our clients.

Firth commented,

“I’m beyond excited to partner with Highmetric for this next chapter in our intergalactic journey. Our mission has always been to deliver extraordinary user experiences on the ServiceNow platform, and now with the additional fuel and crew, we look forward to delivering a broader range of products and services.”

7Mile Advisors served as financial advisors to Highmetric, and Kirkland & Ellis served as legal advisor.

About NewRocket

NewRocket, Inc. (https://www.newrocket.com) is a San Diego, CA-based software and services company that focuses on the design and delivery of enterprise employee portals utilizing the ServiceNow platform. It is composed of strategists, creatives, and developers who share a common goal of improving the employee digital experience in the workplace. The company was founded in 2016 by Nathan Firth, a recognized expert in employee portals with over 20 years of experience in web development and user experience design.

About Highmetric

Highmetric is a technology strategy, design and operations partner to public and private organizations around the world, with unmatched expertise on the ServiceNow platform, the leading digital transformation and workflow engine in the world. In business for over 20 years, Highmetric offers significant solutions in Customer Service, HR & Employee, IT Service Management, IT Operations Management, Governance, Compliance, and Risk and Security Operations. By providing guidance through the complex technology landscape, Highmetric helps clients develop the digital strategies that allow them to engage in new opportunities and realize their vision. For more information, please visit www.highmetric.com.

About Gryphon Investors

Based in San Francisco, Gryphon Investors (www.gryphoninvestors.com) is a leading private equity firm focused on profitably growing and competitively enhancing middle-market companies in partnership with experienced management. The firm has managed over $5.0 billion of equity investments and capital since 1997. Gryphon targets making equity investments of $50 million to $300 million in portfolio companies with enterprise values ranging from approximately $100 million to $600 million. Gryphon prioritizes investment opportunities where it can form strong partnerships with owners and executives to build leading companies, utilizing Gryphon’s capital, specialized professional resources, and operational expertise.

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Highmetric Acquires NewRocket

Highmetric, a technology strategy, design and operations provider and an Elite Partner of cloud computing platform ServiceNow, announced today that it has acquired NewRocket.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.