Transform UX

A comprehensive, end-to-end initiative aimed at reimagining and elevating the entire user experience

What is Transform UX?

UX Assessment + Advisory + Design + Implementation

A comprehensive, end-to-end initiative aimed at reimagining and elevating the entire user experience

Built for organizations with complex integrations or a vision beyond just out-of-the-box. Delivering the highest level of design, functionality, and impact. Leveraging deep user research combined with stakeholder engagement to shape a future-ready, scalable solution that evolves with every ServiceNow release.

What You Walk Away With

User and stakeholder engagement drives transformation
Maximizes platform capabilities
Ideal for major shifts that require high confidence in adoption and rollout.
Advanced features with RocketFuel & LaunchPad
Visible impact and an enhanced user experience

Ideal For

Unifying multiple solutions or adding new capabilities
Replacing a legacy intranet with a ServiceNow based experience
Lacking detailed research and analysis to guide your strategy and design and to make informed decisions
Looking for high-fidelity design mockups to set a clear design direction to get buy-in from stakeholders or to validate the solution
Struggling with content organization and navigation
Needing guidance on your OCM approach

What Is Included

Strategy & Research

  • UX Discover Workshops
  • UX Analytics Assessment
  • Content Audit & Analysis
  • User Research
  • User Persona Definition
  • Journey Mapping
  • UI Audit & Analysis

Design & Prototyping

  • Low Fidelity Wireframes
  • High Fidelity Mockups
  • Taxonomy Consulting
  • Content Item Strategy

Testing & Validation

  • Usability Testing

Implementation & Support

  • Taxonomy Mapping
  • Design QA
  • Change Impact Assessment
  • Communications Plan
  • Training Plan
  • Implementation
  • UAT
  • Go-Live + Hypercare
  • NR Products

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

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