OCM & Adoption Strategy

Ensure users are aligned, engaged, and equipped to adopt new capabilities with confidence and speed.

What is OCM & Adoption Strategy?

Empowering your people to embrace change with confidence and clarity.

Our Organizational Change Management (OCM) service helps you navigate the human side of transformation.

We assess your organization’s readiness, identify change impacts, and build tailored strategies that drive adoption, minimize resistance, and maximize ROI.
Whether you're launching a new platform, process, or way of working - OCM ensures your people are ready, willing, and able to succeed.

What You Walk Away With

A clear understanding of how change will impact your people, processes, and culture.
A tailored change strategy aligned to your business goals and transformation timeline.
Communication and engagement plans that resonate with your stakeholders.
Training and enablement strategies to build confidence and capability.
Metrics and feedback loops to track adoption and continuously improve.

The ideal solution if you are:

Struggling to get buy-in or adoption for new tools, systems, or processes.
Experiencing resistance or confusion around organizational changes.
Unsure how to communicate change in a way that builds trust and clarity.
Looking to reduce disruption and accelerate time-to-value for your initiatives.

What Is Included

Strategy & Research

Stakeholder Impact & Readiness AssessmentWe identify how the ServiceNow implementation will affect different user groups, assess their readiness for change, and tailor engagement strategies to meet their needs.

Change Strategy & Planning

We lead you through the development of a comprehensive change management plan aligned with your ServiceNow roadmap—covering sponsorship alignment, communications, training, and resistance management.

Communication & Engagement Campaigns

We help you define targeted messaging and engagement tactics to build awareness, excitement, and clarity around the ServiceNow rollout—ensuring stakeholders stay informed and involved.

Training & Adoption Enablement

We guide you through the development of role-based training and support materials that empower users to confidently adopt new ServiceNow capabilities and workflows.

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

How The Salvation Army Modernized HR Services and Scaled Operations with NewRocket and the ServiceNow® Platform

The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.

From Visibility Gaps to Proactive Vulnerability Management

Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.

From Manual Requests to Modern ITSM

The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.

From Email Chaos to Streamlined Self-Service

The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.

From Spreadsheet Chaos to Disaster Recovery Readiness

Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.

From IT Confusion to Proactive Service Support

Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.

How TD Bank Streamlined Risk Management and Gained Resilience With NewRocket

TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.

From Fragmented Security Operations to a Unified Fusion Center

How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket
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