ServiceNow Service Portals are great at handling complex ticketing, processes, and catalogues. However, when it comes to the portal end user experience, it doesn’t quite deliver. So, we created the RocketFuel UI Design System. It’s a predefined set of UI widgets designed specifically to improve usability and accelerate implementation. Because each widget has limited business logic, upgrades go smoothly. The system includes a documentation portal that is available at NewRocket on any instance it is installed on.
October 30, 2020
SC Wizard
· Fixed: Fixed validation handling for Paris release
· Enhancement: Added new client script API
October 23, 2020
My Tickets
· Enhancement: Added Instance Option to enable persisting user filters
Title & Breadcrumbs
· Enhancement: Improved support for permalink URL’s
October 9, 2020
Service Portal
· Enhancement: Updated several widgets for accessibility
RITM Stages
· Fixed: Render the correct display value on labels with multiple parentheses
October 2, 2020
· Enhancement: Cleaned up GIT repo
September 18, 2020
Breadcrumbs
· Enhancement: Improved support for screen readers
SC Category Items
· Enhancement: Added support for passing an encoded query via that url with the parameter “q”
SC Category Buttons
· Enhancement: Improved support for multiple service catalogs
September 11, 2020
Related List
· Enhancement: Added support for lists with Relationship type
Trigger Breadcrumbs
· Fixed: Defect fix for KB Article permalinks
Approval
· Fixed: Custom ng-templates are now supported
Approval Record
· Fixed: Now correctly displays field with type: translated_html
September 4, 2020
SC Wizard
· Enhancement: Now supports multi-row variables
· Enhancement: Now supports unnamed containers
· Enhancement: Improved display of standard catalog items
· Fixed: Submit button not staying disabled
August 28, 2020
Approvals
· Enhancement: The Batch Approvals and Approvals widgets now properly set comments on the approval record
August 21, 2020
Batch Approvals
· Fixed: Updated to prevent modal window veil from not closing correctly
August 14, 2020
Title Widget
· Enhancement: Update title upon URL change
Approvals
· Fixed: Defect with the modal window veil not closing
· Enhancement: Clean up the modal window templates
August 7, 2020
Related List
· Fixed: Improved navigation on the Related List widget
Popular Items
· Enhancement: Added support for multiple catalogs
FAQ
· Enhancement: Added support for multiple knowledge bases
Approvals
· Enhancement: Provides additional details about the record being approved
· Enhancement: Improved RITM level actions
Ticket List
· Enhancement: Added support for specifying the Script Include method name
July 31, 2020
Batch Approval
· Enhancement: Refactored Batch Approval line item function
Ticket List
· Enhancement: Added support for pagination
July 24, 2020
Bulk Approvals
· Enhancement: You can now approve or deny individual RITMS before approving a request within the bulk approvals widget
July 10, 2020
· New Release: Bulk Approvals widget
June 26, 2020
SC Category Items
· Enhancement: Added a new instance option allowing admins to choose which image from the catalog item record will be displayed on the button or card
June 5, 2020
SC Request
· Enhancement: Added new directive (nr-datetime) to allow for flexible timestamp formatting leveraging momentJS
May 29, 2020
SC Category Items
· Enhancement: Added logging for content items
May 22, 2020
Ticket Options
· Enhancement: Added support for server side filtering for the status filter
New Release: Approval(s) — BETA
May 15, 2020
FAQ Widget
· Fixed: Updated FAQ widget will now sort order_by options in descending (as opposed to ascending) order
Bookmark feature
· New: The Bookmark feature which will store bookmarked items in a userPreference called nr.bookmarks. This implementation removes the need for a custom table, and features a new method added to NewRocketAPI called getBookmarks which will return an array of bookmarked items
April 17, 2020
SC Category
· Fixed: Updated reference variable in SC Category Items widget
· New: The following widgets are now marked as public to allow users with the snc_external role to view these widgets on a portal.
Calendar - BETA
My Items
Modal List Form
Menu Buttons - BETA
Embedded List
Previously Requested
My Account
April 10, 2020
Ticket Options
· Enhancement: Added an additional template
Image Carousel
· Fixed: The template now points to u_html. The default nr-image-carousel-default.html template referenced the html field which does not exist OOB
SC Category Items
· Enhancement: Added support for the document viewer
Ticket Options
· Enhancement: Added a new template that allows the filters to be placed at the top of the page
April 3, 2020
Calendar BETA
· Enhancement: You now have visibility into events using the filter mechanism
March 27, 2020
Ticket List
· Enhancement: You can now dynamically change templates based on an event
March 20, 2020
Sidebar Menu
· Fixed: Updated for New York release to reference the sp_instance_menu table
Tabbed My Items Request
· Fixed: Updated for New York release to properly fetch the stage display value
March 6, 2020
Related List
· Enhancement: Updated Related List to include an instance option to omit any related list from view
Ticket Options
· Enhancement: Added support for multi row variable sets (MRVS)
February 21, 2020
Ticket List
· Enhancement: Added support for dynamic ticket options
Breadcrumbs
· Fixed: Removed ellipsis dropdown on mobile for pages that are one level deep
· Enhancement: Admins can now remove the request page from the breadcrumbs by setting a system property
SC Category Buttons
· Enhancement: Added catalog to widget options schema
February 14, 2020
Popular Items
· Fixed: Order guide items now point to the order guide widget rather than the catalog item widget
February 7, 2020
Title
· Enhancement: Now supports setting title via event
January 24, 2020
Menu Buttons
· New: Added Embedded List widget
· New: Added List Form Modal widget
Ticket List
· Fixed: Removed $rootScope event listener
Title
· Enhancement: Support setting title via event broadcast
January 10, 2020
Tabbed Content
· Enhancement: New template added for responsiveness
December 19, 2019
Scripted List
· Fixed: Updated the Scripted List to persist options when embedded
Popular Items
· Enhancement: Persist scope and options when the widget is embedded
December 13, 2019
Ticket List
· Fixed: Persist scope and options when the widget is embedded
Scripted List
· Fixed: Persist scope and options when the widget is embedded
November 26, 2019
Scripted List
· Fixed: When the widget is embedded and the page is refreshed, the widget options are now preserved
November 15, 2019
Tabbed Content
· Enhancement: Added support for embedding widgets by instance
October 18, 2019
Tabbed Content
· Enhancement: Ability to include multiple widgets within rows and columns
Ticket Options
· Enhancement: Added instance option for changing the title
Scripted List
· Fixed: Added support for embedding the widget
October 11, 2019
New Release: Menu Buttons
· Enhancement: Create template-driven buttons based on a menu instance with menu items
October 4,2019
Tabbed Content
· Enhancement: Supports adding multiple widgets per tab
Sidebar Pane
· Enhancement: Added location property with support for left and right configurations
September 20,2019
· New: Our official widget documentation is now live on newrocket.com/documentation/rocketfuel
Trigger Breadcrumbs
· Fixed: Added ACL(canRead) check to fix an issue where unauthorized users can see ticket details in breadcrumbs
Ticket List
· Improved: Added support for triggering event "nrTicketClicked" upon record click
· Improved: Added event "nrTicketsListLoaded" upon application of a filter
· Improved: Added debug feature to instance options
September 13,2019
· New: Officially switching from London to Madrid
· New: Fixes to the Delegates Widget
SC Category Items
· Improved: Changes the logic for SC Category Items to fetch category images using sys id's in git
Ticket Options
· Improved: Updating the Ticket Options widget to support pre-populating the filters from URL parameters
· Improved: Added support for server-side filtering to the Ticket Options widget
September 6, 2019
Ticket Options
· New: Updating the Ticket Options widget to support pre-populating the filters from URL parameters
· Improvement: Adding support for server-side filtering to the Ticket Options widget
August 16,2019
· Fixed: Defect with the "show as panel" on the KB Categories articles widget
August 2,2019
Catalog Wizard
· Fixed: Removed unused providers in client scripts
· Improved: Make image inheritance conditional based on an instance option
TicketDetails
· New: Changing current to currentGR for RocketFuel Ticket Details
· Improved: ImageInheritance pulls the image for items and categories
July 19, 2019
· Improved: Made Related List, Wizard, and RITM stages public
· Improved: Changed variableGR per ServiceNow's health scan
· Improved: Changed variableGR in server scripts
July 12, 2019
· New: Added related list widget
· New: Added aria-labels to account avatar and ticket options
TriggerBreadcrumbs
· New: Added additional rule for business service outages
July 5, 2019
Catalog Item Wizard
· Improved: Better support for wizard widget on mobile
June 28, 2019
· New: AddedRocketFuel Catalog Item Wizard
SC Request
· New: Templatesupport on SC Request
· New: Added template option
· New: Open an incident demo page
· New: Supports themes
June 21, 2019
Announcement Widgets
· New: Added Title field
· Improved: Change numbers over 1000 from integer to a string
June 17, 2019
· New: Added RocketFuelSite Analytics widget
· Improved: Added support for UI Actions (any action on the record)
· Improved: Added update to Announcement Rotator
· Improved: Updated copy-write in RocketFuel Widgets
June 7, 2019
Ticket Details
· New: Ticket details are now public
· New: All mandatory fields have to be completed before moving to the next section
May 31, 2019
Ticket Details
· New: Added support for UI actions and record watcher on ticket details (Enable UI actions checkbox)
Button Link
· Fixed: Button Link improve support for counts
· Improved: Added support for root scope properties and broadcast - set count
· Improved: Set property to false removes my items from the page
May 24, 2019
Ticket Filters
· New: Added announcements capabilities
· New: Supports translations
Ticket List Options
· New: Contains gs.gitmessage
Ticket Details
· Improved: ModifiedOOB Ticket Details
AnnouncementsRotator
· New: Beta Announcements Rotator ready for testing
May 17, 2019
· Improved: My Account widget
· Improved: Updating the Tabbed Data Table widget
· Fixed: Defect in the SC Categories Widget
Ticket List
· Improved: Adding support for opened_by, requested_for, and atch_list to the Ticket List widget
May 10, 2019
· New: ScriptInclude - dynamic id's for both request and incidents
· New: Added Tabbed widgets
· New: Added SCCarousel demo data
Title
· Fixed: Changed to reapply catalog item security checks for sc_cart_item records
Trigger Breadcrumbs
· Improved: Added support for sc_cart_item (items in shopping cart) for Trigger Breadcrumbs
Tickets Widget
· Fixed: Tickets widgets by removing incident query and request query
April 26,2019
Ticket List
· New: Supports specifying columns from the script include
· New: Adds system property that allows you to override the image fields
· New: Select "InstanceOptions" to configure menu
· New: "CopyConfig to clipboard" edit configuration shortcut
· New: Widget has a template field
April 19,2019
· Fixed: Title widget
· Fixed: Images in Carousel widget
Popular Items
· Fixed: Links
· Fixed: Animated card
· Fixed: Popular ItemsAPI (Popular Items now check user criteria)
SC Carousel
· New: Now supports templates (Images, HTML block)
Scripted List
· New: Adding icons template to the Scripted List widget
· New: Define tabs
April 12,2019
Title
· Fixed: Removed"Show users name" and "prefix"
· Improved: Support for templates in embedded widgets
Ticket List Filter
· New: Add support for collapsing filters
April 5, 2019
Title
· Improved: Now handling Social Q&A properly
Breadcrumbs
· Improved: Now handling Social Q&A properly
Mini My Items
· Fixed: Broken “ViewAll” link
Popular Items
· Improved: Updated SP login for
SC Category Items
· New: Added new templates
SC Widgets
· New: Added new templates
My Items
· Improved: Renamed MyItems to Scripted List and adds supports for specifying a specific method to use
Popular Items
· Improved: Refactored to query on sp_log
SC Carousal
· Improved: Refactored to query on sp_log
March 29,2019
Trigger Breadcrumbs
· New: Now checks permissions and user criteria
Title
· New: Now checks permissions and user criteria
Mini My Items
· New: Added support for displaying a footer and header with counts
· New: Added"View All" link support
Ticket List Options
· New: Added support for drop downs
HTML Panel
· New: Allows you to display HTML inside of a panel
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