ServiceNow Service Portals are great at handling complex ticketing, processes, and catalogues. However, when it comes to the portal end user experience, it doesn’t quite deliver. So, we created the RocketFuel UI Design System. It’s a predefined set of UI widgets designed specifically to improve usability and accelerate implementation. Because each widget has limited business logic, upgrades go smoothly.
October 14, 2021
Batch Approvals
· Enhancement: Changed code to accept templates through server script instead of the client script
October 7, 2021
Trigger Breadcrumbs
· Fixed: Javascript error shows up when an sc_cat_item does not have a defined category
September 30, 2021
FAQ
· Enhancement: Added KB Category to Data Object
Batch Approvals
· Enhancement: Removed double h4 .panel-title from default template
September 16, 2021
Batch Approvals
· Enhancement: Allow the use of approval modal templates
September 2, 2021
Sidebar
· Enhancement: Left vs right position is now configurable in mobile
Map
· Fixed: Use a try catch statement when calling JSON.parse(items) on the client script and wrap translatable text in a gs.getMessage call
Drawer
· Enhancement: Now supports multiple widgets and dynamic events
August 19, 2021
Equalize Height
· Fixed: Remove api.controller prefix for nrEqualizeHeight
My Account - Assets
· Enhancement: Added a new template option
My Account - Delegates
· Enhancement: Added a new template option
August 12, 2021
Batch Approvals
· Enhancement: Check mark is active when when nothing is selected
Title
· Enhancement: Added short_description to interpolation
· Enhancement: Added templates to instance options
August 5, 2021
Map
· Fixed: No Access Token error
Trigger Breadcrumbs
· Fixed: If an item is under more than one category, the breadcrumbs do not display the correct category
Ticket List
· Enhancement: Add nrBookmark and nrBookmarkBtn as dependencies. Connected to LaunchPad NR Favorites update.
July 29, 2021
Approvals
· Fixed: Buttons UI not updating until second click
Ticket Details
· Fixed: Regression hot fix (UI Actions)
Sidebar
· Enhancement: Added URL Target attribute in default template
NewRocket API
· Fixed: getPopularItems: Hotfix
Approvals List
· Enhancement: Accept Badge Count from rootscope just like tabbed content
July 15, 2021
Tabbed Content
· Enhancement: Asynchronous loading by default. Make tabs only load on click / initial load after page load
Bookmark
· Enhancement: Update user preference fetching to use a custom endpoint to avoid the client side .getPreference methods caching.
NewRocket API
· Enhancement: Edit getPopularItems() function to retrieve items with multiple Catalogs
Bookmarks
· Enhancement: Add getUserPreference to sidestep caching issue
Ticket Options
· Enhancement: Change search placeholder text to more generic
July 8, 2021
Bookmark
· Enhancement: : Style removal and updates
Ticket Details
· Enhancement: Make catalog variables accessible to the template
Ticket List
· Enhancement: Bug with deselecting a filter to show the empty state, then changing the date filter results in an empty list with no empty state
Approval Record
· Enhancement: Exception thrown when approving a ritm from the modal - scope is undefined
SC Category Items
· Enhancement: Added new template based on the design system mock-up
Bookmark Button
· Enhancement: Stop event propagation
SC Category Buttons
· Enhancement: Added template based on the design system mock-up
Approvals
· Enhancement: Create an updated template to resemble current designs
July 1, 2021
Sidebar Pane
· Enhancement: Enhancement: added variable to control scrollbar visibility $nr-sidebar-scrollbar-hidden default to true
· Fixed: Removed padding-right and box-sizing:content-box
June 24, 2021
Service Portal
· Fixed: Favorites icon z-index
Bookmarks
· Fixed: Empty user preference error
SC Category Items
· Enhancement: Logging content items now give the option to log table name
June 17, 2021
Approvals List
· Fixed: Now Approvals list is not missing Angular provider
Bookmarks
· Enhancement: Categorized bookmarks in NRAPI
FAQ
· Enhancement: Added template with bookmarking
June 11, 2021
nrBookmarksset
· Enhancement: Preference failing because of GET limit
Equalize Height
· Enhancement: Add description to know that it won't show up in Page Designer and to only use as an embedded widget
June 4, 2021
Drawer
· Enhancement: Check for input data and set options as such. spUtil expects data input and not options. Server script should account for both
May 21, 2021
Scripted List
· Enhancement: Refactor params to pull all available in url instead of setting instance option
SC Category Item
· Enhancement: Added table property on items in data object. Use for bookmark directive
May 14, 2021
Map
· Enhancement: Added the ability to style location SVG markers
My Account
· Enhancement: Added “spUtil” to the client controller
Scripted List
· Enhancement: Included instance options for list of url params to look for
· Enhancement: Included instance options for list of event listeners
May 7, 2021
Batch Approvals
· Enhancement: Added approvals selected message in Batch Approvals widget
April 23, 2021
Bookmarks
· Fixed: Bookmarking is not compatible with IE. (Add fallback when Promise is undefined)
· Enhancement: Now checks if preferences exist against the title
Sidebar Menu
· Fixed: The Sidebar Pane does not appear in the Page Designer
Bookmark Button
· Enhancement: Added support for content_id (for Orbit content)
Batch Approvals
· Enhancement: Added an option to change the default modal record template (nr-approval allows to specify the nr-approval-record template)
Bookmark Button
· Enhancement: Updated to check id in url parameter to set table
April 16, 2021
Tabbed Content
· Enhancement: Added support for passing options.templateplate
SC Category
· Fixed: Now supports html for the SC Category’s description field, which is translated text
Bookmarks
· Enhancement: When catalog item or knowledge article titles change, the associated favorites will now be updated
Ticket Details
· Enhancement: Added support for passing options.templateplate
March 19, 2021
Tabbed Content
· Fixed: Now supports html for the SC Category’s description field, which is translated text
March 12, 2021
Tabbed Content
· Enhancement: Added the ability to link to a specific tab of the Tabbed Content Widget (feature available in Tabbed Data Table)
Announcement Rotator
· Enhancement: Added a functionality to dismiss announcements based on the Announcement Table
Approvals List
· New: Created a widget that displays a list of approvals that can be approved or rejected.
March 5, 2021
Batch Approvals
· Fixed: Prevent approval details modal from opening twice when a user double clicks on a list item
February 26, 2021
Map
· Fixed: Filtering when popup is active
Drawer
· New: Created a drawer widget that can come in from left or right
February 19, 2021
Map
· Enhancement: Added instance option for RocketFuel Map Zoom
February 12, 2021
Title & Trigger Breadcrumbs
· Enhancement: Now uses getKBArticle method for kb article checks
Batch Approvals
· Enhancement: Added instance option to allow approval comments
Approvals
· Fixed: Fixed value for sys_update_on
Ticket Details
· Enhancement: Added support for displaying icon field (currently only supports picture field)
Map
· Fixed: Fixed two references to c.data.popup_template
February 5, 2021
Bookmark Button
· Enhancement: Updated to grab the KB article in the server script if arriving on kb_article page from permalink
Equalize Height
· Enhancement: Updated widget for accessibility NewRocket API
NewRocket API
· Enhancement: Added getKBArticle method. Accepts 2 params (sys_id, sysparm_article) and returns glide record
SC Category Button
· Fixed: The column classes should now default to col-lg-3 col-md-4 col-sm-6
Widget Deprecation
The following widgets have been deprecated:
· My Items - Request
· Popular Items
· SC Order Success
· SC Subcategories
· SC Cart Modal
January 22, 2021
Tabbed Content
· Enhancement: Added badge counts
NewRocket API
getBookmarks method
· Fixed: The getBookmarks method does not read JSON.parse undefined
getApprovals method
· Enhancement: Added support to getApprovals method to work with the Ticket Options widget
January 15, 2021
SC Wizard
· Enhancement: Widget improvements
Animated Cards
· Enhancement: Changed style sheet dependancies to support devices that use hover
January 8, 2021
New Release: Map Widget
· Enhancement: Created a custom maps feature using the Mapbox api
New Release: Favorite button
· Enhancement: Created a custom Favorite button that stores the Bookmark directive
NewRocketAPI
· Enhancement: Added a getBookmarksCount method
Title
· Enhancement: Now compatible with Orbit content item url format
Service Portal
· Fixed: Now compatible with Orbit content item url format
Approval
· Enhancement: Approval records redirects after selecting a new record
December 18, 2020
SC Category Items
· Enhancement: Update the pagination to display a truncated view for 10 or more pages.
December 11, 2020
Sidebar Menu
· Enhancement: Updated all ng-templates to avoid the 404 error after login
KB Categories
· Fixed: Persist the knowledge base parameter upon click
December 4, 2020
Bookmarks
· Enhancement: Added the bookmark directive to most widgets
nrPanel Directive
· Enhancement: Added support for displaying badge counts
Approval Record
· Enhancement: Added support for overriding the modal template
November 6, 2020
Trigger Breadcrumbs
· Fixed: Improved support for knowledge permalinks
October 30, 2020
SC Wizard
· Fixed: Fixed validation handling for Paris release
· Enhancement: Added new client script API
October 23, 2020
My Tickets
· Enhancement: Added Instance Option to enable persisting user filters
Title & Breadcrumbs
· Enhancement: Improved support for permalink URL’s
October 9, 2020
Service Portal
· Enhancement: Updated several widgets for accessibility
RITM Stages
· Fixed: Render the correct display value on labels with multiple parentheses
October 2, 2020
· Enhancement: Cleaned up GIT repo
September 18, 2020
Breadcrumbs
· Enhancement: Improved support for screen readers
SC Category Items
· Enhancement: Added support for passing an encoded query via that url with the parameter “q”
SC Category Buttons
· Enhancement: Improved support for multiple service catalogs
September 11, 2020
Related List
· Enhancement: Added support for lists with Relationship type
Trigger Breadcrumbs
· Fixed: Defect fix for KB Article permalinks
Approval
· Fixed: Custom ng-templates are now supported
Approval Record
· Fixed: Now correctly displays field with type: translated_html
September 4, 2020
SC Wizard
· Enhancement: Now supports multi-row variables
· Enhancement: Now supports unnamed containers
· Enhancement: Improved display of standard catalog items
· Fixed: Submit button not staying disabled
August 28, 2020
Approvals
· Enhancement: The Batch Approvals and Approvals widgets now properly set comments on the approval record
August 21, 2020
Batch Approvals
· Fixed: Updated to prevent modal window veil from not closing correctly
August 14, 2020
Title Widget
· Enhancement: Update title upon URL change
Approvals
· Fixed: Defect with the modal window veil not closing
· Enhancement: Clean up the modal window templates
August 7, 2020
Related List
· Fixed: Improved navigation on the Related List widget
Popular Items
· Enhancement: Added support for multiple catalogs
FAQ
· Enhancement: Added support for multiple knowledge bases
Approvals
· Enhancement: Provides additional details about the record being approved
· Enhancement: Improved RITM level actions
Ticket List
· Enhancement: Added support for specifying the Script Include method name
July 31, 2020
Batch Approval
· Enhancement: Refactored Batch Approval line item function
Ticket List
· Enhancement: Added support for pagination
July 24, 2020
Bulk Approvals
· Enhancement: You can now approve or deny individual RITMS before approving a request within the bulk approvals widget
July 10, 2020
· New Release: Bulk Approvals widget
June 26, 2020
SC Category Items
· Enhancement: Added a new instance option allowing admins to choose which image from the catalog item record will be displayed on the button or card
June 5, 2020
SC Request
· Enhancement: Added new directive (nr-datetime) to allow for flexible timestamp formatting leveraging momentJS
May 29, 2020
SC Category Items
· Enhancement: Added logging for content items
May 22, 2020
Ticket Options
· Enhancement: Added support for server side filtering for the status filter
New Release: Approval(s) — BETA
May 15, 2020
FAQ Widget
· Fixed: Updated FAQ widget will now sort order_by options in descending (as opposed to ascending) order
Bookmark feature
· New: The Bookmark feature which will store bookmarked items in a userPreference called nr.bookmarks. This implementation removes the need for a custom table, and features a new method added to NewRocketAPI called getBookmarks which will return an array of bookmarked items
April 17, 2020
SC Category
· Fixed: Updated reference variable in SC Category Items widget
· New: The following widgets are now marked as public to allow users with the snc_external role to view these widgets on a portal.
Calendar - BETA
My Items
Modal List Form
Menu Buttons - BETA
Embedded List
Previously Requested
My Account
April 10, 2020
Ticket Options
· Enhancement: Added an additional template
Image Carousel
· Fixed: The template now points to u_html. The default nr-image-carousel-default.html template referenced the html field which does not exist OOB
SC Category Items
· Enhancement: Added support for the document viewer
Ticket Options
· Enhancement: Added a new template that allows the filters to be placed at the top of the page
April 3, 2020
Calendar BETA
· Enhancement: You now have visibility into events using the filter mechanism
March 27, 2020
Ticket List
· Enhancement: You can now dynamically change templates based on an event
March 20, 2020
Sidebar Menu
· Fixed: Updated for New York release to reference the sp_instance_menu table
Tabbed My Items Request
· Fixed: Updated for New York release to properly fetch the stage display value
March 6, 2020
Related List
· Enhancement: Updated Related List to include an instance option to omit any related list from view
Ticket Options
· Enhancement: Added support for multi row variable sets (MRVS)
February 21, 2020
Ticket List
· Enhancement: Added support for dynamic ticket options
Breadcrumbs
· Fixed: Removed ellipsis dropdown on mobile for pages that are one level deep
· Enhancement: Admins can now remove the request page from the breadcrumbs by setting a system property
SC Category Buttons
· Enhancement: Added catalog to widget options schema
February 14, 2020
Popular Items
· Fixed: Order guide items now point to the order guide widget rather than the catalog item widget
February 7, 2020
Title
· Enhancement: Now supports setting title via event
January 24, 2020
Menu Buttons
· New: Added Embedded List widget
· New: Added List Form Modal widget
Ticket List
· Fixed: Removed $rootScope event listener
Title
· Enhancement: Support setting title via event broadcast
January 10, 2020
Tabbed Content
· Enhancement: New template added for responsiveness
December 19, 2019
Scripted List
· Fixed: Updated the Scripted List to persist options when embedded
Popular Items
· Enhancement: Persist scope and options when the widget is embedded
December 13, 2019
Ticket List
· Fixed: Persist scope and options when the widget is embedded
Scripted List
· Fixed: Persist scope and options when the widget is embedded
November 26, 2019
Scripted List
· Fixed: When the widget is embedded and the page is refreshed, the widget options are now preserved
November 15, 2019
Tabbed Content
· Enhancement: Added support for embedding widgets by instance
October 18, 2019
Tabbed Content
· Enhancement: Ability to include multiple widgets within rows and columns
Ticket Options
· Enhancement: Added instance option for changing the title
Scripted List
· Fixed: Added support for embedding the widget
October 11, 2019
New Release: Menu Buttons
· Enhancement: Create template-driven buttons based on a menu instance with menu items
October 4,2019
Tabbed Content
· Enhancement: Supports adding multiple widgets per tab
Sidebar Pane
· Enhancement: Added location property with support for left and right configurations
September 20,2019
· New: Our official widget documentation is now live on newrocket.com/documentation/rocketfuel
Trigger Breadcrumbs
· Fixed: Added ACL(canRead) check to fix an issue where unauthorized users can see ticket details in breadcrumbs
Ticket List
· Improved: Added support for triggering event "nrTicketClicked" upon record click
· Improved: Added event "nrTicketsListLoaded" upon application of a filter
· Improved: Added debug feature to instance options
September 13,2019
· New: Officially switching from London to Madrid
· New: Fixes to the Delegates Widget
SC Category Items
· Improved: Changes the logic for SC Category Items to fetch category images using sys id's in git
Ticket Options
· Improved: Updating the Ticket Options widget to support pre-populating the filters from URL parameters
· Improved: Added support for server-side filtering to the Ticket Options widget
September 6, 2019
Ticket Options
· New: Updating the Ticket Options widget to support pre-populating the filters from URL parameters
· Improvement: Adding support for server-side filtering to the Ticket Options widget
August 16,2019
· Fixed: Defect with the "show as panel" on the KB Categories articles widget
August 2,2019
Catalog Wizard
· Fixed: Removed unused providers in client scripts
· Improved: Make image inheritance conditional based on an instance option
TicketDetails
· New: Changing current to currentGR for RocketFuel Ticket Details
· Improved: ImageInheritance pulls the image for items and categories
July 19, 2019
· Improved: Made Related List, Wizard, and RITM stages public
· Improved: Changed variableGR per ServiceNow's health scan
· Improved: Changed variableGR in server scripts
July 12, 2019
· New: Added related list widget
· New: Added aria-labels to account avatar and ticket options
TriggerBreadcrumbs
· New: Added additional rule for business service outages
July 5, 2019
Catalog Item Wizard
· Improved: Better support for wizard widget on mobile
June 28, 2019
· New: AddedRocketFuel Catalog Item Wizard
SC Request
· New: Templatesupport on SC Request
· New: Added template option
· New: Open an incident demo page
· New: Supports themes
June 21, 2019
Announcement Widgets
· New: Added Title field
· Improved: Change numbers over 1000 from integer to a string
June 17, 2019
· New: Added RocketFuelSite Analytics widget
· Improved: Added support for UI Actions (any action on the record)
· Improved: Added update to Announcement Rotator
· Improved: Updated copy-write in RocketFuel Widgets
June 7, 2019
Ticket Details
· New: Ticket details are now public
· New: All mandatory fields have to be completed before moving to the next section
May 31, 2019
Ticket Details
· New: Added support for UI actions and record watcher on ticket details (Enable UI actions checkbox)
Button Link
· Fixed: Button Link improve support for counts
· Improved: Added support for root scope properties and broadcast - set count
· Improved: Set property to false removes my items from the page
May 24, 2019
Ticket Filters
· New: Added announcements capabilities
· New: Supports translations
Ticket List Options
· New: Contains gs.gitmessage
Ticket Details
· Improved: ModifiedOOB Ticket Details
AnnouncementsRotator
· New: Beta Announcements Rotator ready for testing
May 17, 2019
· Improved: My Account widget
· Improved: Updating the Tabbed Data Table widget
· Fixed: Defect in the SC Categories Widget
Ticket List
· Improved: Adding support for opened_by, requested_for, and atch_list to the Ticket List widget
May 10, 2019
· New: ScriptInclude - dynamic id's for both request and incidents
· New: Added Tabbed widgets
· New: Added SCCarousel demo data
Title
· Fixed: Changed to reapply catalog item security checks for sc_cart_item records
Trigger Breadcrumbs
· Improved: Added support for sc_cart_item (items in shopping cart) for Trigger Breadcrumbs
Tickets Widget
· Fixed: Tickets widgets by removing incident query and request query
April 26,2019
Ticket List
· New: Supports specifying columns from the script include
· New: Adds system property that allows you to override the image fields
· New: Select "InstanceOptions" to configure menu
· New: "CopyConfig to clipboard" edit configuration shortcut
· New: Widget has a template field
April 19,2019
· Fixed: Title widget
· Fixed: Images in Carousel widget
Popular Items
· Fixed: Links
· Fixed: Animated card
· Fixed: Popular ItemsAPI (Popular Items now check user criteria)
SC Carousel
· New: Now supports templates (Images, HTML block)
Scripted List
· New: Adding icons template to the Scripted List widget
· New: Define tabs
April 12,2019
Title
· Fixed: Removed"Show users name" and "prefix"
· Improved: Support for templates in embedded widgets
Ticket List Filter
· New: Add support for collapsing filters
April 5, 2019
Title
· Improved: Now handling Social Q&A properly
Breadcrumbs
· Improved: Now handling Social Q&A properly
Mini My Items
· Fixed: Broken “ViewAll” link
Popular Items
· Improved: Updated SP login for
SC Category Items
· New: Added new templates
SC Widgets
· New: Added new templates
My Items
· Improved: Renamed MyItems to Scripted List and adds supports for specifying a specific method to use
Popular Items
· Improved: Refactored to query on sp_log
SC Carousal
· Improved: Refactored to query on sp_log
March 29,2019
Trigger Breadcrumbs
· New: Now checks permissions and user criteria
Title
· New: Now checks permissions and user criteria
Mini My Items
· New: Added support for displaying a footer and header with counts
· New: Added"View All" link support
Ticket List Options
· New: Added support for drop downs
HTML Panel
· New: Allows you to display HTML inside of a panel
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