Trust That You Can Respond Quickly, Effectively, and Consistently

Are you trying to better coordinate the resolution of security incidents across multiple teams? Go beyond noise and chaos and into signal and coordination with NewRocket Security Incident Response. Streamline your incident response process to quickly contain threats and minimize the impact on your business.

Get In Touch

Key Benefits


ServiceNow CSM (Customer Service Management)

Playbooks are a set of predefined procedures and actions that are triggered when a specific security incident occurs. They enable your team to respond more quickly and effectively in a consistent and standardized manner, reducing the risk of errors and miscommunications.

  • Automation triggers
  • Guided responses
  • Better cross-department collaboration
ServiceNow CSM (Customer Service Management)
Link incidents to assets

Linking incidents to assets allows your organization to identify which assets are affected by security incidents, enabling your team to take targeted action to remediate the issue and prevent further damage. Use the criticality of the affected assets to drive incident priority and response activities. You'll also gain valuable insights into the impact of security incidents which you can use to improve security posture and prevent future incidents.

  • Robust CMDB
  • Impact analysis
  • Historical reporting to assist with preventative measures
ServiceNow CSM (Customer Service Management)
Incident prioritization and assignment

Ensure that the most critical incidents are addressed first and assigned to the appropriate resources for timely resolution. Using the incident's severity and impact, ServiceNow can automatically prioritize the incident. Configurable routing rules can get the security incident automatically route to the right team so they can begin to address the issue as soon as possible.

  • Automatic prioritization
  • Automatic assignment
  • Configurable workflows and escalations
ServiceNow CSM (Customer Service Management)
Standardized post-incident review

After a security incident has been resolved, ServiceNow can automatically trigger a post-incident review workflow, which includes predefined steps and actions for conducting a thorough review of the incident response process. This step ensures that all relevant information is captured and analyzed and provides valuable insights into the incidents themselves and opportunities for continual improvement.

  • Triggered automatically after resolution
  • Predefined steps
  • Supports continual improvement program

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Next Steps

Melissa Cohoe Image
Global Practice Strategist | Security, Risk and Resilience
Our Security, Risk and Resilience practice has deep experience that we draw on to help make your journey successful. Contact us to discuss how we can help you navigate changes in your business environment.
Book a Call
Want to Learn More? Talk to an Expert
Contact Us