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Playbooks are a set of predefined procedures and actions that are triggered when a specific security incident occurs. They enable your team to respond more quickly and effectively in a consistent and standardized manner, reducing the risk of errors and miscommunications.
Linking incidents to assets allows your organization to identify which assets are affected by security incidents, enabling your team to take targeted action to remediate the issue and prevent further damage. Use the criticality of the affected assets to drive incident priority and response activities. You'll also gain valuable insights into the impact of security incidents which you can use to improve security posture and prevent future incidents.
Ensure that the most critical incidents are addressed first and assigned to the appropriate resources for timely resolution. Using the incident's severity and impact, ServiceNow can automatically prioritize the incident. Configurable routing rules can get the security incident automatically route to the right team so they can begin to address the issue as soon as possible.
After a security incident has been resolved, ServiceNow can automatically trigger a post-incident review workflow, which includes predefined steps and actions for conducting a thorough review of the incident response process. This step ensures that all relevant information is captured and analyzed and provides valuable insights into the incidents themselves and opportunities for continual improvement.