Increase Trust With Greater Transparency, Accountability and Speed

Are you struggling to meet internal and external requirements because it is too difficult to effectively manage issues and non compliances? Go beyond spreadsheets and fire drills and into issues and exceptions management so effective that it builds trust with your organization. NewRocket Issues and Exceptions Management increases efficiency and effectiveness to help your protect your business.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Centralized control library

Having a centralized control library will provide better insight into your organization's compliance posture and therefore reduce errors, improve compliance and increase operational efficiency. Stakeholders will be able to quickly get the information they need, when they need it. Teams will have a single source of truth allowing them to work together more effectively.

  • Consistency
  • Visibility
  • Collaboration
ServiceNow CSM (Customer Service Management)
Issues management with clear accountability

You will be able to assign owners, due dates, and deliverables to each of your issues and exceptions. Not only will this improve accountability, it will improve communication, collaboration, and consistency. Owners will have clear expectations and guidance on how to prevent issues from escalating into more significant problems.

  • Enhanced communication
  • Faster remediation
  • Improved compliance
ServiceNow CSM (Customer Service Management)
Exceptions management with approvals

Exceptions are a fact of life for risk managers. That doesn't mean you need to sacrifice transparency and compliance. By enforcing approvals for exceptions, you can ensure that any deviations from standards are properly evaluated and authorized by the appropriate stakeholders. This accountability and auditability helps you minimize risk.

  • Transparent decisions
  • Improved communication
  • Appropriate mitigation
ServiceNow CSM (Customer Service Management)
Centralized issues & risk register

Having a centralized issues & risk register will help your organization identify, assess, and manage risks in a systemic, comprehensive, and consistent way. With a single source for all issues, prioritizing them and allocating resources to manage them becomes much easier. Through efficient reporting, stakeholders will trust that the most important work is being first and issues are being managed before they become larger problems.

  • Enhanced reporting
  • Better decision making
  • Improved consistency and compliance

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Next Steps

Melissa Cohoe Image
Global Practice Strategist | Security, Risk and Resilience
Our Security, Risk and Resilience practice has deep experience that we draw on to help make your journey successful. Contact us to discuss how we can help you navigate changes in your business environment.
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