Delegate and Govern Content Administration

Do you need to give designated users the power to create, edit and publish content through a simple, intuitive interface? Go beyond the standard capabilities of Employee Center and take your content to a new level with NewRocket Orbit Content Management System. Power effective organizational communication with the flexibility you want and the control you need.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Streamlined authoring

To create and maintain articles, pages, curated lists, and other types of content, authors use a simplified interface that lets them focus on only the content they have been given permission to manage. When creating content, they fill out a simple form and use an enhanced HTML editor that makes it easier to create consistent, branded, and responsive results. An image library and image editing capabilities improve consistency and performance.

  • Structured input
  • Consistent, branded, and responsive HTML
  • Content preview
ServiceNow CSM (Customer Service Management)
Extensible architecture

Orbit was built for extensibility. Structure your content the way you need it with support for everything from simple links to full, responsive page layouts. Create at rocket speed using reusable, company-specific content blocks and snippets like headers and expandable sections. Create content-specific sidebar widgets and actions to enrich the authoring experience. Use content through an API that even allows access to content from outside of ServiceNow.

  • Extensible data model
  • Company-specific content blocks and snippets
  • Configurable list and form UI
ServiceNow CSM (Customer Service Management)
Access control

Reuse content types across authoring groups while giving authors access to only their content. Empower your authors to get the right content to the right people at the right time through content audience selection. Control when content is shown with visibility time frames.

  • Isolated authoring groups
  • Audience targeting
  • Visibility time frames
ServiceNow CSM (Customer Service Management)
Optional version control and approvals

Optionally enable version control and/or approvals for specific authoring groups and content types. Adjust approval workflows to meet your governance needs. Associate specific approvers with certain content. Use simple checkout mechanism to allow content to be edited while having a different published version.

  • Configurable approval workflows
  • Content source specific approvers
  • Easy checkout versioning mechanism

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Case Studies

As part of a re-implementation effort, we helped our client move from an old ServiceNow instance to a new one. In this process, we used Data Arc to migrate all of their legacy ITSM data, including all CMDB information, from their old instance to the new. Using Data Arc allowed the client to have valuable historical information available for continuity and troubleshooting  purposes while taking advantage of refreshed processes and less technical debt.
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Our client migrated from Remedy to ServiceNow for their customer service  management processes. Using Data Arc, they were able to preserve all of their  historical cases, including attachments and open cases, as their started their journey with ServiceNow.
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Next Steps

Todd Bashor Image
Chief Product Officer
NewRocket products accelerate your ability to achieve the business results you are looking for and are a great compliment to our world-class services. Let's meet to find out how NewRocket can help you navigate the changes in your business environment.
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