Transform Your Service With Confidence

Does your current technology slow your ability to transform how work gets done? Go beyond your current limitations and envision a clear path to a new level of value with NewRocket Transformation Mapping. Develop a strategic plan that adds value every step of the way.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Cost/benefit analysis of legacy systems

You're being asked to make good decisions for the business. For that, you need good  information. When it comes to a transformation plan, a good cost/benefit analysis of your legacy systems is a great place to start. This analysis can sharpen focus on what is important and make it easier to decide the right path forward.

  • Identification of evaluation parameters
  • Recommendations to increase benefits
  • Hard and soft cost analysis
ServiceNow CSM (Customer Service Management)
"Keep, connect, replace" analysis

Transformations that recommend replacing everything rarely work out well. With the right  information, you can make smart decisions about what systems and processes to keep, what applications should be connected, and what needs to be replaced or eliminated. These decisions will then inform how to proceed with replacement and connection.

  • What's working
  • Where connections would increase benefits
  • Where new processes and applications are needed
ServiceNow CSM (Customer Service Management)
Identify real-time reporting gaps

Many organizations suffer due to an inability to generate the reporting they need to make good decisions. With Transformation Mapping, we'll assist with identifying where your organization has reporting gaps and determining how to address those gaps.

  • Reporting needs inventory  
  • Remediation recommendations
  • Gap analysis
ServiceNow CSM (Customer Service Management)
Recommended sequence of process improvements

Sometimes you have all of the puzzle pieces (cost/benefit analysis, requirements, gap analysis, etc.) but you still don't know the most efficient what to create the final picture. We can help. You'll get a recommendation of how to implement process and system improvements that will incrementally realize your vision and the related business value.

  • Roadmap development
  • Incremental benefit analysis
  • Organization change management plan

Financial Services Leaders Lack Confidence in Their Ability to Evolve

A  recent survey of financial services leaders revealed that only 48% feel  confident or highly confident in their ability to “evolve products and  channels to meet evolving customer needs.”

Next Steps

Melissa Copely Photo
Director, Financial Service Solutions
You have the opportunity to transform your operations and reach a new level of success. I should know. I've done it. Now, I'm here to help guide you on that journey. Contact us to learn more about how you can use the power of ServiceNow to make significant leaps forward.
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