Are you looking for a way to quickly take your self-service portal to a new level of polish and usability? Go beyond a basic Employee Center portal and into an extraordinary employee experience with the NewRocket Portal Quick Start. Increase adoption and efficiency with a rapid upgrade to the default experience.Get In Touch
A self-service portal is a great way to reduce demand on your Service Desk. Employees enjoy it, too. They can get the information they need through a knowledge base, quickly get ticket status and use automation to resolve common issues and requests. Lower support costs and higher employee satisfaction--win, win.
Employees often resort to using generic ticket forms when they can't find the specific support they need. This results in slower resolution times and increased employee frustration. You can change this behavior by making your knowledge and request forms easier to find and use.
Users adopt software more easily when the interface is attractive and familiar. Give your Employee Center portal a face-lift with better layout and tightly integrated branding. These cosmetic and user experience improvements help get employees to the portal the first time and make them want to come back.
Move away from slow and expensive support channels like phone and email and take advantage of the self-service options you can present through a portal. Employees will be able to get immediate answers from a searchable knowledge base. When they need further assistance, you can present a catalog of request forms that can structure requests to reduce resolution time. Avoid wasting time answering "What's the status of my ticket?" by presenting the up-to-the-minute status of all of the user's requests directly on the portal.
Combine knowledge articles and request forms into topical pages that align with how employees think about the services and support they need. Group and categorize those pages into a menu and navigation structure that is easy to understand and navigate. By making these critical improvements to the knowledge and catalog experience, you'll be able to improve productivity and user satisfaction while lowering support costs.
The NewRocket Portal Quick Start sets a foundation for scalability. As more services and departments are added, the navigation structure can adapt to accommodate the additional scope. As new feature requests roll in, your team can configure components and settings - and even add new components - without adding technical debt.