Setting the Sequence for an
Intuitive Employee Experience

We created an interactive, topic-focused portal for Thermo  Fisher’s HR Department.

Overview

Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents, consumables, and software. They provide services to healthcare, life science, and other laboratories in academia, government, and industry.

Macbook Example of Thermo Fisher HR ServiceNow Service Portal

Services

  • Research & Insights
  • Catalog Consulting
  • Wireframe Design
  • High Fidelity Mockups
  • Clickable Prototypes
  • Custom Service Portal Development

01

The Challenge

Thermo Fisher previously utilized NewRocket to build their IT portal, but needed a separate portal for HR. The HR portal had to remain connected with the IT portal but generate a different look and feel with targeted content, actions, resources, and branding to align with HR’s goals.

02

Project Highlights

Target Content Service Portal Feature for Thermo Fisher HR

Targeted Content

Target relevant information based on employees’ specific situations

Unique User Journeys Service Portal Feature for Thermo Fisher HR

Unique User Journeys

Create a unique portal experience for pre hire and new hire employees

Easy on Admins Service Portal Feature for Thermo Fisher HR

Easy on Admins

Make campaigns easier to stylize and create by dynamically resizing campaigns and editing content in real-time

Translation Assistant Service Portal Feature for Thermo Fisher HR

Translation Assistant

Use our Translation Assistant solution to localize the portal and its content for employees around the world

Interactive Interface Service Portal Feature for Thermo Fisher HR

Interactive Interface

Deliver an engaging Service Portal packed with unique journeys and employee-centric content

Topic Centered Service Portal Feature for Thermo Fisher HR

Topic-Centered

Organize pages around topics to bring together catalog content, knowledge articles, related links, and targeted content

03

Wireframes

04

The Solution

We created a content-driven portal using ServiceNow’s Content Delivery Framework. All top-level pages can pinpoint targeted rich content as well as create unique user journeys based on an employee’s specific situation and personalization. The flexible magazine-style layout makes content scalable for future enhancements.

IT Portal

IT vs HR Service Portal Design

HR Portal

ServiceNow Service Portal Design Example
ServiceNow Service Portal HR Design Example for Thermo Fisher

05

Project Enhancements

Content Delivery Framework

Use ServiceNow's Content Delivery capability to get the right information to the right people when it matters.

Content Delivery Framework Feature for the Thermo Fisher HR Service Portal on ServiceNow
Employee Lifecycle Feature for the Thermo Fisher HR Service Portal on ServiceNow

Employee Lifecycle

Create unique experiences for both pre hire and new hire employees within a single portal journey.

Multi-portal Strategy

Easy to reproduce the framework for other departments within the organization.

Multi-portal Strategy Feature for the Thermo Fisher HR Service Portal on ServiceNow
Mac Example for the Thermo Fisher HR ServiceNow Service PortalMobile Example of the Thermo Fisher HR ServiceNow Service Portal

06

User Interface

UI of ServiceNow Service Portal for Thermo Fisher HR

Ready to Create Something Extraordinary?

Contact Us

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