Creating an Intranet Designed for Engagement

Stuff came to us for a simple, yet intuitive user-focused intranet to help encourage internal communication and outreach.

Overview

Stuff is a New Zealand news website published by Stuff Limited. Stuff hosts the country's second and third highest circulation of daily newspapers, and also serves as a web portal to other news related websites.

The Challenge

Stuff needed a user-focused intranet to provide relevant information for multiple departments in a single dashboard. The intranet needed to reflect Stuff branding as well as increase internal engagement and communication by providing news and events based on each department.

The Solution

We created a single dashboard that features a carousel of relevant videos, news, and events for Stuff employees based on their department. We also re-organized their internal catalog structure so users could quickly navigate the portal and utilize the “Popular Resources” and “Favourites” sections to search and review relevant information.

Project Highlights

Implemented entity-based view ticket routing system that helped Merck distinguish the relationship between the company’s items and services.
Leveraged the user criteria engine to define the catalog item, category, and knowledge base article visibility.
Designed a dashboard (built on-top of our RocketFuel widget suite) that visualizes user criteria evaluations and assignment group routing rules for any new items.
Utilized our ISS tool to supercharge translation efforts, serve their global user base, and maximize productivity.