Our client is a nonprofit organization dedicated to advancing military medicine. They serve as a link between the military medical community and the millions of American service families and veterans who benefit from the results of their research.
HJF’s previous intranet, built on a legacy system, had regular traffic but limited capabilities and low engagement. The team ultimately selected ServiceNow for the new intranet, Compass, due to the balance between functionality and implementation cost. We needed to deliver a compelling and easy to maintain digital experience to address HJF’s critical communications needs.
Helped leaders and team members maintain content without bottlenecks
Integrated ServiceNow’s Community plugin for event registration, blog content, forums, and key points of interest
Embedded gamification to keep employees engaged in the platform
Added a feature that highlights employees throughout the organization
Maintained consistency across departments while allowing each
department to own its experience
Focused communication with custom landing pages for key departments
Extended the ServiceNow platform to deliver an intuitive and engaging digital workplace experience. Our decentralized management functionality allows content owners to effectively communicate with their target audience and curate relevant content.
The NewRocket Orbit Content Management System allows each department to publish their own content and drive user engagement without administrative assistance from IT.
ServiceNow's engagement solutions were tailored to give content managers access to editing features directly from the portal using a conditionally visible "Edit" button.
The Service Portal framework gives admins access to ratings, comments, and suggestions from users to create better, engaging content for the organization.