Empower employees and customers to swiftly resolve issues and access what they need quickly with an AI-driven conversational chatbot.
ServiceNow's Virtual Agent, is an AI-driven chatbot designed to enhance customer service experiences by providing instant assistance and resolving inquiries 24/7. It offers a conversational interface that automates routine tasks, accelerates service delivery, and improves user satisfaction by enabling customers to resolve issues independently. With its ability to handle diverse queries across multiple channels, Virtual Agent reduces service desk workload, increases operational efficiency, and fosters a more seamless customer experience.
Who is ServiceNow Virtual Agent for?
ServiceNow's Virtual Agent is designed for organizations looking to enhance their customer service operations and streamline service delivery processes. It caters to businesses across various industries, including IT, HR, facilities management, and customer support, seeking to automate routine tasks, improve response times, and provide users with instant assistance. Virtual Agent is suitable for enterprises of all sizes looking to leverage AI-driven technology to enhance user experiences, increase operational efficiency, and scale their service capabilities.
Deliver smart interactions driven by advanced AI and automatic solutions to common problems.
Enable users to obtain resolutions within seconds, eliminating the need to wait for an available live agent.
Realize immediate ROI through guided setup, preconfigured conversations, integrations, and configuration tools.
Automate the routing of issues to a chatbot, cutting down on call volumes and boosting efficiency automatically.
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Engage users with meaningful, smart, and conversational interactions driven by generative AI.
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Easily and swiftly customize the chatbot's appearance to align with your organization's branding.
Implement pre-made dialogues or create and evaluate your personalized conversational flows.
Understand common language using models adjusted for ServiceNow® workflows, capable of adapting over time.
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Recognize user intents in submitted queries and automatically start a dialogue to resolve them proactively.
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Obtain insights on user behaviors and trends to enable administrators in making swift and informed decisions.
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