ServiceNow + Generative AI

ServiceNow + Generative AI Overview

ServiceNow has introduced the Generative AI Controller and Now Assist for Search to help organizations effectively leverage the benefits of generative AI. These tools seamlessly integrate generative AI capabilities into the Now Platform®, enabling users to harness the power of AI without requiring platform alterations or complex integrations.

Benefits

Transform your support journey: Deliver smart interactions driven by advanced AI and automatic solutions to common problems.
Enable self-service around the clock: Enable users to obtain resolutions within seconds, eliminating the need to wait for an available live agent.
Witness instant business impact: Realize immediate ROI through guided setup, preconfigured conversations, integrations, and configuration tools.
Boost deflection rates and agent efficiency: Automate the routing of issues to a chatbot, cutting down on call volumes and boosting efficiency automatically.

Tailored interactions

Engage users with meaningful, smart, and conversational interactions driven by generative AI.

Interactive dialogues

Easily and swiftly customize the chatbot's appearance to align with your organization's branding.

Dialog Builder

Implement pre-made dialogues or create and evaluate your personalized conversational flows.

Comprehension of natural language (NLU).

Understand common language using models adjusted for ServiceNow® workflows, capable of adapting over time.

Automated issue resolution

Recognize user intents in submitted queries and automatically start a dialogue to resolve them proactively.

Chatbot analytics

Obtain insights on user behaviors and trends to enable administrators in making swift and informed decisions.

How Does ServiceNow Service Catalog Help Your business?

ServiceNow's Service Catalog serves as a centralized hub where businesses can consolidate all their service offerings, ranging from IT support and facilities management to HR assistance and beyond. By providing a single point of access, employees can quickly find and request the services they need, reducing the time and effort spent searching for information or submitting requests through disparate channels.

Moreover, the Service Catalog automates and standardizes service request processes, ensuring consistency and adherence to organizational policies and procedures. This automation not only accelerates the request fulfillment process but also minimizes the potential for errors or oversight that may occur with manual methods.

Additionally, the Service Catalog enhances user satisfaction by offering a user-friendly interface and intuitive navigation, making it easier for employees to engage with the organization's services. By improving accessibility and streamlining workflows, businesses can enhance productivity and focus on delivering value to their customers.

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ServiceNow + Generative AI