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Make it easier for employees to request the hardware they need with a centralized hardware catalog that includes pre-approved items, along with pricing and other relevant information. Enforce and automate a consistent approval process. Source from approved vendors, generate purchase orders and track delivery status to ensure that fulfillment is efficient and the hardware is delivered on time.
Visibility into asset health and compliance starts with automated discovery. Identify potential issues before they become problems by using real-time monitoring to collect metrics on performance, availability and security. Having this information is a vital component of complying with regulations and industry standards.
Improving how employees request hardware pays big dividends later in the asset lifecycle. You'll be able to create a request catalog that standardizes what can be ordered and how it may be configured to improve the consistency of your inventory. Standardized approval processes reduce errors and improve compliance with procurement policies to help manage costs. Employees will even be able to track the entire process without calling the Service Desk.
HAM is not just about getting the asset in the door. You'll be able to optimize asset end-of-life as well. Track assets that are not longer in use or needed so they can be reclaimed or repurposed. When disposing of assets, ensure they are disposed of in a compliant and environmentally responsible manner. In cases when the asset is subject to litigation or investigation, you can ensure the evidence is secure.
Having a reliable and comprehensive database of all hardware assets boosts process efficiency, accuracy, and decision making. Streamline the entire asset lifecycle: request, procurement, provisioning, reuse, and retirement. Spend less time managing the assets while also reducing risks by standardizing and automating processes.
Make informed decisions and take actions to improve your IT infrastructure with robust dashboards and real-time reports. This visibility helps you identify trends and issues that impact asset utilization, compliance status and lifecycle status. Standard reporting can be automated to save you time while ServiceNow's configurability ensures that you can focus on the data that matters the most in the moment.