Reduce Downtime by 25% by Having a Single Source of Truth About Cis

Do you or your stakeholders lack confidence in the accuracy or your configuration data or CMDB? Go beyond incomplete or inaccurate CI data and into a single source of truth with NewRocket CMDB/IRE Tuning. Establish a CMDB governance model and identification and reconciliation engine (IRE) that restores the health of your data and allows you to make decisions with confidence.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Real-time visibility into the environment

Take full advantage of automated discovery tools to ensure you have complete and accurate visibility into your hardware, software, virtual machines and other assets. Go beyond discovery and monitor the health and performance of Cis in real-time with access to events, logs, and performance data. Visualize this vast amount of data with interactive diagrams that show how these CIs relate to each other so you can make better decisions.

  • Automated discovery and mapping
  • CI monitoring
  • Real-time reports and dashboards
ServiceNow CSM (Customer Service Management)
Health dashboard

Your organization depends on a complete and accurate CMDB to support your IT processes. Stay aware of the health and status of your CMDB with the Health Dashboard. This essential tool displays key health indicators, such as what has been discovered and which CIs has missing or incorrect data. It also shows which CIs have not been updated recently and where you have duplicates. Having a convenient way to monitor the vitals signs of your CMDB allows you to prioritize efforts and serve the business more effectively.

  • View overall health
  • Discover data quality issues
  • Identify trends
ServiceNow CSM (Customer Service Management)
Dependency mapping

Good decisions depend on good data. Having accurate information on the upstream and downstream relationships of your Cis will assist with incident resolution, change impact analysis, problem avoidance, asset utilization and infrastructure governance. All of that translates to less downtime, more reliable service, faster and more successful changes, and improved satisfaction.

  • Dependency visualization
  • Hierarchical views of the infrastructure
  • Change impact analysis
ServiceNow CSM (Customer Service Management)
Deduplication of Cis

ServiceNow has a powerful Identification and Reconciliation Engine (IRE) but having the engine isn't always enough. We can help you optimize the deduplication process to reduce verification efforts while increasing the overall accuracy of the CMDB. You'll see better detection and merge results and a complete audit trail of changes. Reducing deduplication with instantly improve your CMDB health and increase confidence in your system.

  • Better detection and scoring
  • Intelligent data merging
  • Less manual verification

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Next Steps

Kirk Hogan Image
VP, Strategy for Technology
Our Technology practice views IT as a strategic enabler. We are here to guide you into ever increasing levels of maturity, visibility, trust, and success. Contact us to learn more about how you can get more out of your ServiceNow investment.
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