Translate What You Need, Nothing More, Nothing Less

Do you need to translate your portal or other UI elements into multiple languages?  Go beyond manual translation processes and into scalable and maintainable localization with NewRocket Translation Assistant. Don't settle for a single language UI or time-consuming localization efforts, deliver a better user experience with less time and effort.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Translation scopes

A translation scope is a declarative way to pinpoint exactly what you want to localize and what languages you want to target. This fine-grained control allows you to adapt the process to your needs while supporting a repeatable process. Specifying catalogs, knowledge bases, portals and their related records for localization is easy. Target any record in ServiceNow using custom scopes.

  • Automatically associated pages to the portal
  • Target any combination of records
  • Fine-grained control over what is scanned
ServiceNow CSM (Customer Service Management)
Consolidated staging records

One of the challenges with localization in ServiceNow is that localized strings are stored in several different tables depending on what you are translating. Translation Assistant understands this and uses what is specified in the translation scope to scan the base record as well as the relevant system translation table to determine what translations already exist. It then consolidates this information into a staging table that provides context about the translatable string and the relevant translation if it exists. This consolidation accelerates the overall process.

  • Existing translations are detected and used
  • Consolidates information from multiple tables
  • Provides context about the source string
ServiceNow CSM (Customer Service Management)
UI message extraction

Translating the static text in widgets and in other contexts can be challenging. If a developer doesn't have the discipline to add the UI message to the  sys_ui_message table during development, the string could be missed during a traditional translation cycle. Translation Assistant overcomes this change by automatically extracting UI messages directly from widget templates and server scripts so developers don't need to take the extra step to add the strings to UI message table manually.

  • Discovery of UI messages in widget HTML templates
  • Discovery of UI messages in widget server scripts
  • Sync of translated UI messages to the UI message table
ServiceNow CSM (Customer Service Management)
Change monitoring

Change happens. Translation Assistant allows you to monitor for new and changed records that impact your translation efforts. These changes can be automatically captured and reflected in the staging records associated with one or more translation scopes. From there, the strings can be translated and synced back into the appropriate location to ensure that you are delivering the best experience for your users.

  • Apply one-line business rule to control monitoring
  • Detect new and changed records
  • Missing or incorrect translations are flagged in staging table

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Case Studies

As part of a re-implementation effort, we helped our client move from an old ServiceNow instance to a new one. In this process, we used Data Arc to migrate all of their legacy ITSM data, including all CMDB information, from their old instance to the new. Using Data Arc allowed the client to have valuable historical information available for continuity and troubleshooting  purposes while taking advantage of refreshed processes and less technical debt.
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Our client migrated from Remedy to ServiceNow for their customer service  management processes. Using Data Arc, they were able to preserve all of their  historical cases, including attachments and open cases, as their started their journey with ServiceNow.
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Next Steps

Todd Bashor Image
Chief Product Officer
NewRocket products accelerate your ability to achieve the business results you are looking for and are a great compliment to our world-class services. Let's meet to find out how NewRocket can help you navigate the changes in your business environment.
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