Get More Value From Your Existing Data

Do you need to load complex data into ServiceNow? Go beyond complicated, error-prone integration scenarios and into smooth data migration with NewRocket Data Arc. Extend the useful life of your data by easily migrating complex legacy data into a ServiceNow instance or between instances.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Migrate legacy data

Migrating data from a legacy system into ServiceNow is a typical requirement for most implementations, yet it can be challenging ensure data integrity during this process. Data Arc can help overcome these changes and ensure that attachments and data relationships are preserved during the migration. Having high quality, historical data as a starting point also organizations to take full advantage of what ServiceNow has to offer.

  • Ensure attachments are migrated with related data
  • Ensure data relationships are preserved
  • Reliably run the migrate multiple times if necessary
ServiceNow CSM (Customer Service Management)
Mask sensitive data

When migrating or synchronizing data into a sub-production instance, it is often desirable to prevent sensitive production data from being copied to a lower environment. Data Arc makes it easy to mask this sensitive data while still preserving the general integrity of the record. Having masking functionality integrated into the data synchronization process avoids the need for complicated custom integration scenarios or post-processing.

  • Configurable field-level masking
  • Masking incorporated into import process
  • Avoids complicated custom processing
ServiceNow CSM (Customer Service Management)
Sync attachments with related data

Processes involved complex data objects that span multiple tables and often require attached files. Data Arc makes it easier to deal with these complex objects  as a unit. This approach improves data integrity and simplifies how administrators need to think about the data. You get all of the benefits from the data and none of the headaches associated with synchronizing it.

  • Attachments follow the data
  • Data relationships are preserved
  • Simplified mental model for integration
ServiceNow CSM (Customer Service Management)
Keep data on sub-prod instances fresh

Due to security and performance concerns, many clients run important integrations like Active Directory, SCCM, and Discovery in production. As a result, their sub-production environments become stale, making it difficult for developers, testers, and trainers to take advantage of the most recent data. Frequent cloning, in many situations, is not a viable option because of the disruptions it causes to the development process. Data Arc overcomes these challenges to keep your sub-production instances securely in-sync with your production instance.

  • Avoid running integrations directly against sub-production
  • Avoid the need to clone frequently
  • Pinpoint what data you want to sync

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Case Studies

ServiceNow Data Arc Case Study Image
As part of a re-implementation effort, we helped our client move from an old ServiceNow instance to a new one. In this process, we used Data Arc to migrate all of their legacy ITSM data, including all CMDB information, from their old instance to the new. Using Data Arc allowed the client to have valuable historical information available for continuity and troubleshooting  purposes while taking advantage of refreshed processes and less technical debt.
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Our client migrated from Remedy to ServiceNow for their customer service management processes. Using Data Arc, they were able to preserve all of their  historical cases, including attachments and open cases, as their started their journey with ServiceNow.
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Next Steps

Todd Bashor Image
Chief Product Officer
NewRocket products accelerate your ability to achieve the business results you are looking for and are a great compliment to our world-class services. Let's meet to find out how NewRocket can help you navigate the changes in your business environment.
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