Are you trying to build a portal that does a better job unifying services from multiple departments? Go beyond inconsistent or siloed portals and into a personalized, one-start-shop with a NewRocket Tailored Portal. Provide great self-service for all your enterprise services in a branded portal built to meet the needs of your organization.
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Make work easier for the employees in your organization by providing a single place where they can go to get services and information. In many cases, this portal experience can immediately address the employee's needs. When other systems are necessary, the portal can be the consistent entry point for the process. Having this focal point simplifies life for employees and gives them confidence in knowing where to go to get what they need.
Employee needs vary and taking a one-size-fits-all approach rarely produces the best experience. Personalizing the support experience streamlines the employee's ability to complete their tasks and fosters better adoption and engagement. You'll be able to use multiple factors to influence what is presented to the employee.
Organizing knowledge, request forms, and other content from multiple departments into a coherent, browsable, and scalable navigation structure can be a challenge, but the quality of your portal depends on it. Deliver a great experience by grouping and categorizing content in line with employee expectations rather than by what goes on behind the scenes.
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Research shows that around half of your employees will depend on search to find what they are looking for. Make sure the search results on your portal get them there. Our best practice recommendations will improve titles and metadata to surface more relevant content. We can also teach you how to leverage usage analytics to tune your content. Enabling AI Search will further improve results.
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Expectations for the quality of enterprise applications have never been higher. Exceed those expectations by bringing your brand to life in a consumer-grade user interface. ServiceNow provides a robust, extensible platform for delivering the user experience, giving you the freedom to meet the needs of your users. The NewRocket design team understands how ServiceNow works and can guide you to the portal experience you want without negatively impacting your upgradability.
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There is a way for you to improve the portal experience without negatively impacting your upgrades or your team's future agility. Based on our experience delivering hundreds of tailored portals, NewRocket can guide you to lowering technical debt and safely modifying the portal to fit the needs of your organization. Confidently improve the portal experience knowing you can maintain those changes in the future.
Maximize your self-service investment and create the extraordinary user experience you want. Our single department solution targets key pain points and optimizes employee workflows to drive operational goals forward. Create a lasting impact within your organization with the confidence to adapt to future demands.
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The latest releases of Employee Center harness the power of the new taxonomy builder. This allows topics and subtopics to be dynamically built into landing pages on the portal. Topics easily link Catalog Items, KB Articles, and other content based on terms that make sense to the end-user. NewRocket helps pioneer this concept to ensure your portal is low maintenance and that content can be easily managed by a distributed team. All of this is intended to advocate for the end-user finding the topics that he or she is interested in to meet their business needs.
Deliver powerful results to your organization with OCM consulting to cross-functional project teams. NewRocket can help you understand and embrace the functionality afforded by their new tailored multi-department portal and leverage more of Employee Center's OOB to build for the future. Nobody knows ServiceNow like we do.
Service Portal is a unique and flexible platform. We’re commited to helping our clients expand the out of box and get the most out of their investemnt with ServiceNow. ServicePortal.io is a independant ServiceNow blog that offers free resources for anyone interested in learning or taking Service Portal further. Be sure to visit for free widgets, tutorials, videos, announcements, and so much more!
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