Elevate Satisfaction and Service Levels With an Enterprise One-start-shop

Are you trying to build a portal that does a better job unifying services from multiple departments? Go beyond inconsistent or siloed portals and into a personalized, one-start-shop with a NewRocket Tailored Portal. Provide great self-service for all your enterprise services in a branded portal built to meet the needs of your organization.

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Key Benefits


ServiceNow Service Portal Unified Service Experience NewRocket
Better navigation across multiple departments

Organizing knowledge, request forms, and other content from multiple departments into a coherent, browsable, and scalable navigation structure can be a challenge, but the quality of your portal depends on it. Deliver a great experience by grouping and categorizing content in line with employee expectations rather than by what goes on behind the scenes.

  • Menu and categorization improvement
  • Topical page design
  • Search optimization
ServiceNow Service Portal AI Powered Search NewRocket
Unified search across departments and services

Research shows that around half of your employees will depend on search to find what they are looking for. Make sure the search results on your portal get them there. Our best practice recommendations will improve titles and metadata to surface more relevant content. We can also teach you how to leverage usage analytics to tune your content. Enabling AI Search will further improve results.

  • Content best practices to optimize search
  • Recommendations based on usage
  • AI Search configuration
ServiceNow Service Portal Mobile Cross Platform NewRocket
Modern, consumer-grade UI

Expectations for the quality of enterprise applications have never been higher. Exceed those expectations by bringing your brand to life in a consumer-grade user interface. ServiceNow provides a robust, extensible platform for delivering the user experience, giving you the freedom to meet the needs of your users. The NewRocket design team understands how ServiceNow works and can guide you to the portal experience you want without negatively impacting your upgradability.

  • Follows your branding guidelines
  • Extensible architecture
  • Upgrade safe
ServiceNow Service Portal Custom Flexible Widgets NewRocket
Improved experience with lower technical debt

There is a way for you to improve the portal experience without negatively impacting your upgrades or your team's future agility. Based on our experience delivering hundreds of tailored portals, NewRocket can guide you to lowering technical debt and safely modifying the portal to fit the needs of your organization. Confidently improve the portal experience knowing you can maintain those changes in the future.

  • Technical debt reduction
  • Implementation best practices
  • Sustainable agility

Customize User Journeys With UX/UI Design

Maximize your self-service investment and create the extraordinary user experience you want. Our single department solution targets key pain points and optimizes employee workflows to drive operational goals forward. Create a lasting impact within your organization with the confidence to adapt to future demands.

ServiceNow Service Portal DevelopmentServiceNow Service Portal UXUI Design NewRocket

Taxonomy Consulting

The latest releases of Employee Center harness the power of the new taxonomy builder. This allows topics and subtopics to be dynamically built into landing pages on the portal. Topics easily link Catalog Items, KB Articles, and other content based on terms that make sense to the end-user. NewRocket helps pioneer this concept to ensure your portal is low maintenance and that content can be easily managed by a distributed team. All of this is intended to advocate for the end-user finding the topics that he or she is interested in to meet their business needs.

ServiceNow Service Portal DevelopmentServiceNow Employee Center Solution Taxonomy Consulting NewRocket

Organization Change Management

Deliver powerful results to your organization with OCM consulting to cross-functional project teams. NewRocket can help you understand and embrace the functionality afforded by their new tailored multi-department portal and leverage more of Employee Center's OOB to build for the future. Nobody knows ServiceNow like we do.

ServiceNow Service Portal DevelopmentServiceNow Employee Center Solution Organization Change Management NewRocket

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications
ServiceNow Service Portal ServicePortal expert blog

Learn More About Service Portal

Service Portal is a unique and flexible platform. We’re commited to helping our clients expand the out of box and get the most out of their investemnt with ServiceNow. ServicePortal.io is a independant ServiceNow blog that offers free resources for anyone interested in learning or taking Service Portal further. Be sure to visit for free widgets, tutorials, videos, announcements, and so much more!

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Phil Windyk Image
Practice Strategist | Experience
We are pioneers in how to get the most out of ServiceNow to deliver extraordinary experiences for your users.  Contact us to discuss how we can help you improve adoption and get the business results you are targeting.
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