Cut Facility Costs, Boost Productivity and Satisfaction

Are you trying to optimize costs or having challenges managing a hybrid  workforce? Go beyond managing facilities and into improving the employee workplace experience with NewRocket Optimized Workplace Service Delivery. Improve the management of your real estate assets and optimize the hybrid workplace experience to help employees work happier no matter where they are.

Get In Touch

Key Benefits


ServiceNow CSM (Customer Service Management)
Booking and reservation management

Enable employees to quickly reserve workspaces and meeting rooms near colleagues or across multiple locations with real-time availability information. Tailor reservation workflows to meet your specific needs. A self-service portal allows employees to easily add service requests (room configurations, catering, etc.) to their reservation.

  • Create reservations within Microsoft Outlook or Google Calendar
  • Real-time availability prevents conflicts
  • Service request integration
ServiceNow CSM (Customer Service Management)
Work order management

Streamline the process of creating, assigning, and tracking work orders. Configurable work order templates can include detailed instructions, photos, and other relevant information. You'll be able to track progress and ensure that work orders are completed on time. Stakeholders will also be able to easily get status about the order through a self-service portal.

  • Standardized request forms
  • Configurable workflows
  • Status tracking through self-service portal
ServiceNow CSM (Customer Service Management)
Indoor mapping and wayfinding

Create detailed floor plans that display various points of interest such as meeting  rooms, restrooms, and break areas. Employees can browse, search and navigate using these maps to discover available services, reservable spaces, and amenities. interactive mobile wayfinding and proximity booking for on-site employees facilitates better collaboration.

  • Visual scenario planning
  • Capacity and service visualization
  • Interactive mobile guidance
ServiceNow CSM (Customer Service Management)
Dashboards and real-time reports

Efficient dashboards and real-time reporting capabilities provide you with valuable insights into workplace service performance. Analyze capacity and gain visibility into space utilization and service demand. You can then use this  information to optimize your space, your services, and your staff based on the real needs of your organization.

  • Capacity analysis
  • Real-time utilization reporting
  • Strategic scenario planning

Prepare For the Future

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Next Steps

Stacy Ridge Image
Digital Transformation Leader - Employee Experience
Our Employee Experience practice is here to help you and your workforce be more productive and successful. Let's discuss how we can guide your use of ServiceNow to achieve extraordinary results.
Book a Call
Want to Learn More? Talk to an Expert
Contact Us