Boost HR and Manager Efficiency, Elevate Satisfaction

Are your HR operations and service delivery bogged down by email and low-value manual efforts? Go beyond manual HR workflows and into extraordinary employee experiences with NewRocket Modern HR Service Delivery. Now you can optimize your team and deliver greater employee satisfaction.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Executive reporting and analytics

Powerful reporting and analytics capabilities enable you to make better data-driven decisions and optimize HR operations. Present metrics in easy-to-read dashboards to spot trends and patterns that require attention. Watch your continual improvement efforts decrease turnover and increase employee satisfaction.

  • Real-time reporting
  • Configurable dashboards
  • Drill into the details
ServiceNow CSM (Customer Service Management)
Cross-functional collaboration

HR teams can collaborate with managers, IT, finance, and other stakeholders to quickly resolve issues, streamline processes and improve overall organizational efficiency during moments that matter. Beyond collaboration, you'll be able to ensure that cross-functional activities like onboarding, leaves of absence, and off boarding are properly orchestrated so timing, dependency, and compliance constraints are met without manual oversight.

  • Configurable workflows
  • Service level agreement monitoring
  • Cross-department tasking and notifications
ServiceNow CSM (Customer Service Management)
Personalized digital experience

A single, easy-to-use service-self portal provides the platform for a service experience you can tailored to each employee's needs and preferences. Knowledge articles, request forms, news, events, and campaigns may be localized and targeted to individual employees or employee segments to optimize the browsing and search experience.

  • Tailorable employee engagement portal
  • Ability to target content based on employee information
  • Topical pages
  • AI-assisted search
ServiceNow CSM (Customer Service Management)
Managed access

Customer portals that support multiple contacts from a single account will benefit from our contact and access management capabilities. If you allow it, customers will be able to administer their own contacts and manage the permission level of those contacts. Allowing self-service in this area takes a huge burden off of your support team and empowers your customers.

  • Contact administration
  • Optional self-service account creation
  • Multiple permission levels

Operational Benefits

Unlock  the benefits of a better customer experience
Companies  that effectively organize and manage customer experience can realize a 20  percent improvement in customer satisfaction, a 15 percent increase in sales  conversion, a 30 percent lower cost-to-serve, and a 30 percent increase in  employee engagement.
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Back-office  not keeping pace with front-office requirements
Nearly  50% of enterprises say their back-office is not keeping pace with  front-office requirements.
View Case Study

Next Steps

Stacy Ridge Image
Digital Transformation Leader - Employee Experience
Our Employee Experience practice is here to help you and your workforce be more productive and successful. Let's discuss how we can guide your use of ServiceNow to achieve extraordinary results.
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