Are your HR operations and service delivery bogged down by email and low-value manual efforts? Go beyond manual HR workflows and into extraordinary employee experiences with NewRocket Modern HR Service Delivery. Now you can optimize your team and deliver greater employee satisfaction.
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Easily track employee requests, monitor process metrics, and analyze performance data in real-time. You'll get a comprehensive view of all HR processes so you can effectively identify bottlenecks, inefficiencies, and opportunities to improve employee satisfaction. With more visibility into demand and response times, decisions about staff allocation become data-driven.
Providing self-service options to employees reduce the burden on HR staff, freeing their time to focus on more strategic initiatives. Self-service also leads to faster resolution time, more consistency, and higher employee satisfaction. A self-service portal easily evolves into a platform for employee engagement where news and campaigns can be targeted to employee segments and a positive company culture can be fostered.
Powerful reporting and analytics capabilities enable you to make better data-driven decisions and optimize HR operations. Present metrics in easy-to-read dashboards to spot trends and patterns that require attention. Watch your continual improvement efforts decrease turnover and increase employee satisfaction.
HR teams can collaborate with managers, IT, finance, and other stakeholders to quickly resolve issues, streamline processes and improve overall organizational efficiency during moments that matter. Beyond collaboration, you'll be able to ensure that cross-functional activities like onboarding, leaves of absence, and off boarding are properly orchestrated so timing, dependency, and compliance constraints are met without manual oversight.
A single, easy-to-use service-self portal provides the platform for a service experience you can tailored to each employee's needs and preferences. Knowledge articles, request forms, news, events, and campaigns may be localized and targeted to individual employees or employee segments to optimize the browsing and search experience.
Customer portals that support multiple contacts from a single account will benefit from our contact and access management capabilities. If you allow it, customers will be able to administer their own contacts and manage the permission level of those contacts. Allowing self-service in this area takes a huge burden off of your support team and empowers your customers.
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