Lower Legal Risks While Increasing Efficiency

Are you struggling to manage the requests of your legal department? Go beyond  email inboxes and into efficient transactions with NewRocket Legal Operations Transformation. Standardize and streamline the process to free up time to make better legal decisions.

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Key Benefits

Features

ServiceNow CSM (Customer Service Management)
Self-service portal

While automatically converting emails to cases is a good start, a self-service portal provides greater advantages. With a portal, you can present a catalog of request forms to collect better information at the beginning of the process to reduce the need for clarification later. Self-service knowledge articles can answer common questions about templates and policies. The portal can also provide status about ongoing cases.

  • Configurable request forms
  • Knowledge base
  • Case status
ServiceNow CSM (Customer Service Management)
Essential integrations

Legal operations rely on many tools. Integrating those tools delivers significant improvements in efficiency and compliance. Integrate with document management systems to gather signatures and manage legal documents and fills in one central location. Integrate with HR systems to generate documents for employee lifecycle events.

  • Document generation and management
  • Signature processes
  • End-to-end case custody
ServiceNow CSM (Customer Service Management)
Real-time reports and dashboards

Powerful reporting and analytics capabilities enable you to make better data-driven decisions and optimize legal operations. Present metrics in easy-to-read dashboards to spot trends and patterns that require attention. Watch your continual improvement efforts reduce cycle time, improve satisfaction and compliance.

  • Real-time reporting
  • Tailorable dashboards
  • Drill into the details
ServiceNow CSM (Customer Service Management)
Robust security

Protect sensitive legal information and ensure compliance with ServiceNow's robust role-based security. You'll have granular access control to assign the right level of access to all stakeholders. Audit trails can be used for compliance and forensic purposes. You can also enable controls that help ensure compliance with regulatory requirements, such as data protection laws and industry-specific regulations.

  • Granular role-based access
  • Audit trails
  • Compliance controls

Operational Benefits

A survey by the Corporate Legal Operations Consortium (CLOC) found that companies that implemented Legal Operations Management solutions reported improvements in several areas, including:

- Increased efficiency and productivity: 81% of survey respondents reported that Legal Operations Management solutions helped them improve efficiency and productivity.
- Better collaboration: 70% of respondents reported that Legal Operations Management solutions helped improve collaboration across legal teams.
- Improved cost management: 59% of respondents reported that Legal Operations Management solutions helped them reduce legal costs.
- Enhanced risk management: 50% of respondents reported that Legal Operations Management solutions helped them improve risk management and compliance.

In addition, many companies have reported significant cost savings and improved outcomes after implementing Legal Operations Management solutions. For example, a study by the Association of Corporate Counsel found that companies that implemented Legal Operations Management solutions reported cost savings of up to 25%.

Next Steps

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Digital Transformation Leader - Employee Experience
Our Employee Experience practice is here to help you and your workforce be more productive and successful. Let's discuss how we can guide your use of ServiceNow to achieve extraordinary results.
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