Taking care of business in style

UC came to us to build an intuitive experience for faculty, staff, and students.

Overview

The University of Cincinnati is the second largest university in Ohio and one of the 50 largest universities in the United States.

The Challenge

UC needed to facilitate a Service Portal experience that would cater its diverse content to a wide range of faculty, staff and students, each with their own specific needs. Each user group had their own unique pain-points and requirements and would require a service portal that was flexible but also simple.

The Solution

We implemented a sleek new portal that features a rich, engaging design along with some unique customizations. The use of simple icons and department-based filtering creates an easy to use system for ordering and reading articles across the different user groups. The portal has been well received by both the students and administrators.

Project Highlights

Implemented entity-based view ticket routing system that helped Merck distinguish the relationship between the company’s items and services.
Leveraged the user criteria engine to define the catalog item, category, and knowledge base article visibility.
Designed a dashboard (built on-top of our RocketFuel widget suite) that visualizes user criteria evaluations and assignment group routing rules for any new items.
Utilized our ISS tool to supercharge translation efforts, serve their global user base, and maximize productivity.