Taking Care of Business In Style

UC came to us to build an intuitive experience for faculty, staff, and students.

Overview

The University of Cincinnati is the second largest university in Ohio and one of the 50 largest universities in the United States.

The Challenge

UC needed to facilitate a Service Portal experience that would cater its diverse content to a wide range of faculty, staff and students, each with their own specific needs. Each user group had their own unique pain-points and requirements and would require a service portal that was flexible but also simple.

The Solution

We implemented a sleek new portal that features a rich, engaging design along with some unique customizations. The use of simple icons and department-based filtering creates an easy to use system for ordering and reading articles across the different user groups. The portal has been well received by both the students and administrators.

Before

Old vs New Service Portal Design for University

After

ServiceNow Service Portal Design for University
University Service Portal Example Design on ServiceNow
Mobile Knowledge Screenshot of University ServiceNow Service Portal
Mobile Categories Base Screenshot of University ServiceNow Service Portal
Mobile Menu Screenshot of University ServiceNow Service Portal

Services

  • Catalog Consulting
  • Clickable Prototypes
  • High Fidelity Mockups
  • Research & Insights
  • Service Portal Development
  • Wireframe Design
Mobile Design for University ServiceNow Service PortalMac Design for University ServiceNow Service Portal
UI of ServiceNow Service Portal for University

Ready to Create Something Extraordinary?

Contact Us

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