Multi-Department Strategy & Enhancement

We helped create an organized portal structure that accommodates a modern design experience and streamlines Merck's inter-departmental processes.

Overview

Merck is a German multinational pharmaceutical, chemical, and life sciences company headquartered in Darmstadt, with approximately 50,000 employees in 70 countries.

The Challenge

Merck came to us to build a unified portal experience that seamlessly combined multiple departments and processes, but still allowed each department to have some autonomy. Merck previously deployed six separate portals that did not share common aesthetics, organization, or functionality. The challenge was bringing everything together while making room for more departments in the future.

The Solution

Creating a successful end product required setting a singular vision with key stakeholders that facilitated future growth. The previously built portals included a considerable amount of custom functionality, so enabling a viable data model and process for the new portal was a huge undertaking.

We began by creating a responsive page that displays a consolidated list view of a user’s active tickets across different departments. It was important to have this view be consistent across their multi-department portal.

To unify their business units and alleviate the disconnection between departments, we designed a dashboard (built on top of our RocketFuel widget suite) that displays top destinations filtered through user criteria. This provided a way for users to easily navigate through the Merck catalog and submit items more efficiently.

To accommodate Merck’s global user-base, we applied our translation assistant tool (ISS) to supercharge translation efforts, promote maintainability, and improve communication for thousands of employees across 70 countries.

Project Highlights

Ticket System

Implemented a new ticket system that provides Merck employees with a consolidated view of their tickets across different departments.

Defined Catalog

Designed a dashboard that displays top destinations filtered through user criteria, and allows users to easily navigate through the Merck catalog and submit items more efficiently.

Subsidiary Impersonation

Provided enhancements that allow selected users to request different services or view knowledge articles on behalf of another user.

Accurate Translations

Implemented our translation tool (ISS) to supercharge translation efforts, promote maintainability, and improve communication for Merck’s global user-base.

Before

Before

After

After
Screen UI
Phone UI 1
Phone UI 2
Phone UI 3

Services

  • Research & Insights
  • Catalog Consulting
  • Wireframe Design
  • High Fidelity Mockups
  • Clickable Prototypes
  • Service Portal Development
Mock Up 1Mock Up 2
Web UI Grid

Ready to Create Something Extraordinary?

Contact Us

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