The client experienced challenges with resourcing and maintaining their Platform. The client was seeking cross Platform capabilities and desired a partner to lead and advise. The client engaged NewRocket for our expertise in Platform management, demand backlog reduction, MSP, and Domain Separation. Provide Platform Support Services to client. The scope of services included:
A dedicated crew of highly skilled and certified resources with expertise across the Platform to supplement the client's existing Service Now team. NewRocket Managed Services has helped prioritize and deliver client business outcomes, enabling them to mature their Service Now journey through governance, reporting, and establishing repeatable processes.