Taking a Data Driven Company
To New Heights

Informatica came to us to increase user satisfaction, simplify the process and encourage self-service.


Informatica is a software development company headquartered in Redwood City, California. Its core products include Enterprise Cloud Data Management and Data Integration.

The Challenge

Informatica’s original portal although designed to accommodate multiple departments did not provide an intuitive experience that allowed users to easily navigate the content of the portal. The portal also served as a hub to other business platforms which diluted its original purpose to focus on service delivery.

The Solution

We developed a dashboard-like homepage that allowed relevant content from all parts of the portal to be easily accessible. Three main calls to action were created to guide users into the experience and help them filter through the content to find what was most relevant to their needs. Customized widgets were also added to help facilitate feedback and integrate dynamic content throughout the portal.

Old vs New Design for Informatica Service Portal
ServiceNow Service Portal Design for Informatica
Homepage of Informatica Service Portal Design on ServiceNow
Mobile Knowledge Base Screenshot of Informatica ServiceNow Service Portal
Mobile IT Screenshot of Informatica ServiceNow Service Portal
Mobile Menu Screenshot of Informatica ServiceNow Service Portal


  • Catalog Consulting
  • Clickable Prototypes
  • High Fidelity Mockups
  • Research & Insights
  • Service Portal Development
  • Wireframe Design
Service Portal Mobile DesignDesktop Service Portal Design
UI of ServiceNow Service Portal for Informatica
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