Are your current service management processes resulting in poor customer satisfaction or long resolution times? Go beyond inconsistent and manual processes and into delivering reliable, cost effective services. The best part: it won't take forever to get there. NewRocket ITSM Quick Start enables a best practice approach which allows you to take your IT service to a new level.
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With NewRocket's ITSM Quick Start, you will be able to reduce resolution times and lower costs. Fulfillers will be more efficient since the information they need will be readily available in a single workspace and there are more opportunities for automation. Teams will be able to collaborate more effectively. Stakeholders will have the information they need to make better decisions.
These days, employees appreciate the opportunity quickly resolve their issue through self-service. You will be able to increase these self-service opportunities with a web portal containing a knowledge base of common problems, best practices, and other helpful resources. The portal also provides a great way for employees to check the status of their tickets.
Improperly categorized or mis-routed tickets delay resolution and frustrate everyone. With ITSM Quick Start, you can improve accuracy and reduce the time and effort need to categorize tickets manually by having the system automatically categorize tickets and get them routed to the right group the first time. For more complex tickets that involve multiple groups, tasks and automated workflows can help coordinate activities.
Having accurate, up-to-date information is vital for fulfillers to effectively provide service, resolve issues, and manage change. ServiceNow provides a single data model that gives fulfillers the relevant information they need to effectively manage and change all of the configuration items in your IT system. The fulfillers workspace brings this data together to streamline investigations and responses. Managers will also benefit from real-time reports and relationship maps that improve decision making.
Configurable processes and approvals will help ensure changes are reviewed, approved, and implemented in a consistent and standardized way. The approval process may be adapted based on factors like impact and risk to shorten cycle times while still reducing risk. Your CAB will thank you since they will have better visibility into the planned changes and impact they might have.
The ITSM Quick Start sets up knowledge management so it can benefit both requesters and fulfillers. Requesters can access helpful information through the self-service portal and fulfillers can view related knowledge without even leaving the ticket screen. These features improve first contact resolution times reduce training time, and reduce errors.
Our crew of business and technical experts are able to apply extensive experience and best practices so you can be up and running in around 12 weeks.
Absolutely. ServiceNow delivers a powerful platform and set of flexible applications that not only support common requirements easily but also allows you to adapt and scale the solution as your needs change.
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