Enhance Customer Satisfaction, Reduce Costs

Are your current service management processes resulting in poor customer satisfaction or long resolution times? Go beyond inconsistent and manual processes and into delivering reliable, cost effective services. The best part: it won't take forever to get there. NewRocket ITSM Quick Start enables a best practice approach which allows you to take your IT service to a new  level.

Get In Touch

Key Benefits


ServiceNow CSM (Customer Service Management)
Better categorization and auto-assignment

Improperly categorized or mis-routed tickets delay resolution and frustrate everyone. With ITSM Quick Start, you can improve accuracy and reduce the time and effort need to categorize tickets manually by having the system automatically categorize tickets and get them routed to the right group the first time. For more complex tickets that involve multiple groups, tasks and automated workflows can help coordinate activities.

  • Smart categorization
  • Auto-assignment based on workload, skills and availability
  • Configurable workflows
ServiceNow CSM (Customer Service Management)
Better data relationships

Having accurate, up-to-date information is vital for fulfillers to effectively  provide service, resolve issues, and manage change. ServiceNow provides a single data model that gives fulfillers the relevant information they need to effectively manage and change all of the configuration items in your IT system. The fulfillers workspace brings this data together to streamline investigations and responses. Managers will also benefit from real-time reports and relationship maps that improve decision making.

  • Single, centralized data model
  • Robust integration capabilities
  • Relationship mapping
ServiceNow CSM (Customer Service Management)
Enhanced change approval process

Configurable processes and approvals will help ensure changes are reviewed, approved, and implemented in a consistent and standardized way. The approval process may be adapted based on factors like impact and risk to shorten cycle times while still reducing risk. Your CAB will thank you since they will have better visibility into the planned changes and impact they might have.

  • Automated assigned and approval processes
  • CAB workbench
  • Change impact analysis
ServiceNow CSM (Customer Service Management)
Integrated knowledge management

The ITSM Quick Start sets up knowledge management so it can benefit both requesters and fulfillers. Requesters can access helpful information through the self-service portal and fulfillers can view related knowledge without even leaving the ticket screen. These features improve first contact resolution times reduce training time, and reduce errors.

  • Improved first contact resolution
  • Reduced training time
  • Improved self-service

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Frequently Asked Questions

How long does a quick start project take?

Our crew of business and technical experts are able to apply extensive experience and best practices so you can be up and running in around 12 weeks.

Can I tailor the solution to the needs of my organization?

Absolutely. ServiceNow delivers a powerful platform and set of flexible applications that not only support common requirements easily but also allows you to adapt and  scale the solution as your needs change.

Next Steps

Kirk Hogan Image
VP, Strategy for Technology
Our Technology practice views IT as a strategic enabler. We are here to guide you into ever increasing levels of maturity, visibility, trust, and success. Contact us to learn more about how you can get more out of your ServiceNow investment.
Book a Call
Want to Learn More? Talk to an Expert
Contact Us