Boost Service Efficiency and Decision-making

Do you need a better understanding of the technology supporting your most critical services? Go beyond a collection of configuration items and into driving value for your top business services with NewRocket Common Service Data Model  (CSDM) Quick Start. Unlock the full power of your IT processes by taking  advantage of everything the CSDM has to offer.

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Key Benefits


ServiceNow CSM (Customer Service Management)
Technical, application, and business service portfolio

Gain a comprehensive view of the technical, application, and business dependencies of your top IT services. Plan and troubleshoot more effectively. Evolve and integrate services strategically. Prioritize and make decisions intelligently. Having these complimentary views of your services enables more efficient and effective management at multiple levels resulting in delivering more overall value to the business.

  • Support multiple management perspectives
  • Improve decision making
  • Work at the appropriate level of detail
ServiceNow CSM (Customer Service Management)
Standardized data model

ServiceNow's unified data model offers many advantages, but just having easy access to the data is not enough. Without standards, the data can be difficult to work with and actually slow down your improvement efforts. CSDM helps you ensure you get the maximum benefits from ServiceNow. It defines a common language for IT services and it provides a standard data structure to ensure data can be managed and analyze across different systems and teams.

  • Improve data quality and integration
  • Increase process efficiency
  • Make better decisions
ServiceNow CSM (Customer Service Management)
Application services lifecycle management

Ensure that applications are developed, tested, and deployed in a standardized and consistent manner. Improve visibility into the IT environment to help with planning, troubleshooting, and decision-making. Assess the value and risk of applications to make more informed decisions about which applications to  keep, retire or replace.

  • Standardize application development and deployment
  • Improve planning and troubleshooting
  • Inform decisions about application retirement or replacement
ServiceNow CSM (Customer Service Management)
Impact visualization and analysis

Since CSDM provides a standardized and comprehensive framework for organizing data related to IT services, understanding and tracking service dependencies becomes much easier. You'll be able to visualize this dependencies to identify the root cause of issues and determine the downstream impact of changes to services.

  • Track service dependencies
  • Root cause analysis
  • Change impact assessment

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.    

By 2025, corporate workspace allocation will flip from 70% individual  workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.    

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.    

Gartner, 2023 Market Guide for Workplace Experience Applications

Next Steps

Kirk Hogan Image
VP, Strategy for Technology
Our Technology practice views IT as a strategic enabler. We are here to guide you into ever increasing levels of maturity, visibility, trust, and success. Contact us to learn more about how you can get more out of your ServiceNow investment.
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