Do you need a better understanding of the technology supporting your most critical services? Go beyond a collection of configuration items and into driving value for your top business services with NewRocket Common Service Data Model (CSDM) Quick Start. Unlock the full power of your IT processes by taking advantage of everything the CSDM has to offer.Get In Touch
CSDM defines a standardized language for IT services and how they fit together. It also provides a standardized framework for organizing the data related to IT services, which makes it easier to manage and analyze data across different systems and teams.This visibility enables you to gain insights into service performance and identify areas for improvement.
With the proper implementation of CSDM, you can map IT services to business services and use those relationships to prioritize work based on business impact. A business understanding of impact will also allow you to set appropriate service level agreements (SLAs). Incident management, problem management, and change management activities also benefit from better visibility into the criticality of the services.
Gain a comprehensive view of the technical, application, and business dependencies of your top IT services. Plan and troubleshoot more effectively. Evolve and integrate services strategically. Prioritize and make decisions intelligently. Having these complimentary views of your services enables more efficient and effective management at multiple levels resulting in delivering more overall value to the business.
ServiceNow's unified data model offers many advantages, but just having easy access to the data is not enough. Without standards, the data can be difficult to work with and actually slow down your improvement efforts. CSDM helps you ensure you get the maximum benefits from ServiceNow. It defines a common language for IT services and it provides a standard data structure to ensure data can be managed and analyze across different systems and teams.
Ensure that applications are developed, tested, and deployed in a standardized and consistent manner. Improve visibility into the IT environment to help with planning, troubleshooting, and decision-making. Assess the value and risk of applications to make more informed decisions about which applications to keep, retire or replace.
Since CSDM provides a standardized and comprehensive framework for organizing data related to IT services, understanding and tracking service dependencies becomes much easier. You'll be able to visualize this dependencies to identify the root cause of issues and determine the downstream impact of changes to services.