Do you need more control over a native mobile interface to your ServiceNow system? Go beyond your current mobile experience and deliver extraordinary service with NewRocket Native Mobile. Provide a secure, native mobile client interface that is able to handle the cases not supported by ServiceNow's mobile solution.
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Make work easier for the employees in your organization by providing a single place where they can go to get services and information. In many cases, this portal experience can immediately address the employee's needs. When other systems are necessary, the portal can be the consistent entry point for the process. Having this focal point simplifies life for employees and gives them confidence in knowing where to go to get what they need.
Employee needs vary and taking a one-size-fits-all approach rarely produces the best experience. Personalizing the support experience streamlines the employee's ability to complete their tasks and fosters better adoption and engagement. You'll be able to use multiple factors to influence what is presented to the employee.
Organizing knowledge, request forms, and other content from multiple departments into a coherent, browsable, and scalable navigation structure can be a challenge, but the quality of your portal depends on it. Deliver a great experience by grouping and categorizing content in line with employee expectations rather than by what goes on behind the scenes.
Research shows that around half of your employees will depend on search to find what they are looking for. Make sure the search results on your portal get them there. Our best practice recommendations will improve titles and metadata to surface more relevant content. We can also teach you how to leverage usage analytics to tune your content. Enabling AI Search will further improve results.
Expectations for the quality of enterprise applications have never been higher. Exceed those expectations by bringing your brand to life in a consumer-grade user interface. ServiceNow provides a robust, extensible platform for delivering the user experience, giving you the freedom to meet the needs of your users. The NewRocket design team understands how ServiceNow works and can guide you to the portal experience you want without negatively impacting your upgradability.
There is a way for you to improve the portal experience without negatively impacting your upgrades or your team's future agility. Based on our experience delivering hundreds of tailored portals, NewRocket can guide you to lowering technical debt and safely modifying the portal to fit the needs of your organization. Confidently improve the portal experience knowing you can maintain those changes in the future.
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