Adding Some Flair to IT

Scripps came to us to increase user satisfaction, simplify the process and encourage self-service.

Overview

Scripps Networks is a leading developer of lifestyle content for television and the Internet. The company’s brands include HGTV, Food Network, Travel Channel, DIY Network, Cooking Channel and Great American Country.

The Challenge

The previous Scripps Networks CMS-based portal did not provide the usability they were looking for nor did it align with their new branding guidelines. Improving these key areas was critical for the redesign of the portal.

The Solution

The new portal provides users with quick access to search, the IT service catalog, frequently asked questions and news. We embraced the extensive, yet flexible branding guidelines to visually identify different sections of the portal. These visual and structural changes help users quickly understand the page contents and complete the desired task.

Before

Old Design for Scripps

After

Service Portal Design for Scripps
Homepage for the Scripps Service Portal on ServiceNow
Mobile Knowledge Base Screenshot of Scripps ServiceNow Service Portal Service Portal
Mobile Permissions Screenshot of Scripps ServiceNow Service Portal Service Portal
Mobile Profile Screenshot of Scripps ServiceNow Service Portal Service Portal

Services

  • Catalog Consulting
  • Clickable Prototypes
  • High Fidelity Mockups
  • Research & Insights
  • Service Portal Development
  • Wireframe Design
iPhone Mockup Design for Scripps Service PortalMac Desktop Design for Scripps Service Portal
UI of ServiceNow Service Portal for Scripps

Ready to Create Something Extraordinary?

Contact Us

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