UC Cincinnati Lindner College of Business Mobile App

Empowering Higher Education

ServiceNow Service Portal
Students of Lindner College of Business at UC Cincinnati can browse events, news, find staff, and create a class schedule with NewRocket’s Mobile App.

Overview

The Carl H. Lindner College of Business is a college of the University of Cincinnati. The college has three undergraduate degree options, five master's degrees, and a doctoral program spread across seven departments.

Services

  • Expert ServiceNow Knowledge
  • Research & Insights
  • Catalog Consulting
  • Wireframe Design
  • High Fidelity Mockups
  • Interactive Prototypes
  • Custom Native Mobile App Development
newrocket citizen engagement native mobile app servicenow

The Challenge

01

Lindner College of Business students needed a better way to get information from the school. University stakeholders previously built their student application on Service Portal and wanted to enhance the experience for their students on the go. Enrolled students and prospects needed one point of access to easily find information about the university and academic resources.

02

Mobile Highlights

Public Accessibility

Users can access public facing content on the app while login is required to browse services and student information.

University Branding

Looks and feels like UC Cincinnati branding for a consistent digital experience.

Secure Sign On

Login credentials are safely secured within the ServiceNow framework to prevent breach of student and faculty information.

Display Unique Information

The mobile app is updated with the same sources as the UC Cincinnati website for services, information, and events.

Find Services & Faculty

Authenticated users have access to a university directory where they can request services, sign up for events, and message advisors.

Update Student Info

Student schedules are automatically populated to the calendar once they login into the UC Cincinnati mobile app.

03

Wireframes

citizen engagement native mobile app servicenow

03

The Solution

We enhanced the student experience by creating the Lindner College of Business mobile app. We recommended a portion of the app publicly display parking information, tours, and directories for family, visitors, and potential prospects. The app can pull content from multiple sources and display updates from the university website. Students can access their class schedule, search faculty and resource directories, message advisors, and submit requests.

04

Enhancements

Content Delivery Framework Feature for the Thermo Fisher HR Service Portal on ServiceNow

Public side of the App

The mobile app supports both authenticated and non-authenticated users and is available for download in the app store. Public information such as parking information, virtual tours, staff directories, and university news can be easily accessed by parents, family members, and potential prospects.

Unrestricted ServiceNow Content

We provided a single, common user experience for all users. Information had to be diverse and display more than just ServiceNow content. We integrated multiple API’s from the UC website to condense information and structure content. This allows content to be updated from multiple content sources and web properties managed by the university.

Multi-portal Strategy Feature for the Thermo Fisher HR Service Portal on ServiceNow
Employee Lifecycle Feature for the Thermo Fisher HR Service Portal on ServiceNow

News From the City

Keep constituents informed with city news within the app. Users have the ability to sign up for the city newsletter, and input as much information as desired. Citizens can also remain anonymous, as the license for CSM allows any number of users to engage with the platform.

Improve Usability for Students

The Lindner College of Business mobile app makes student life easier. Class schedules, important due dates, and registered events are automatically uploaded to the student's calendar after sign on. The services directory provides information about events and organizations through a filtered search. Students can also search for university staff, message their advisors, and submit ticket requests.

Ready to Create Something Extraordinary?

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