Digital Solutions Company

Overview

The client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The company is headquartered in New York and has more than 37,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa. The company clocked a revenue of US $1.12 billion in 2021.

The Challenge

Our Client's asset visibility and asset management were restricted to spreadsheets and email communication in a desperate and disjointed manner which was not scaled to meet the business' vision for effectively managing their hardware and software assets in a cost-effective manner at a global level.

The client was looking at NewRocket to address the following issues based on our industry and asset management process experience as well as our knowledge of ServiceNow's asset management solution:

Show all the hardware and software they have in one place.

Connect with their financial system to manage costs.

Keep track of stock ready for use.

Make it easier to follow the asset's journey from buying to retiring.

Make sure their records match with their finances.

Make auditing assets easier.

Handle moving assets in and out efficiently.

Deal with repairs and replacements smoothly.

Follow the rules for getting rid of assets.

Handle lost, stolen, or borrowed assets.

Give the CIO a dashboard to see how things are going.

The Solution

Connected 6 external tools to gather information about assets and servers using specific rules.

Created storage spaces and rules for tracking available assets at different locations.

Managed 10 scenarios for getting and using hardware and software assets, including integration with the ERP system.

Set up processes for moving assets between locations, including Special Economic Zones (SEZs).

Created workflows for asset repair, replacement, and auditing at various locations.

Developed a user-friendly process for users to verify and report assets using a mobile app.

Implemented a procedure for handling stolen assets.

Established a workflow for asset disposal, involving different teams.

Created a system for users to request, loan, or return assets.

Managed asset returns during employee exits by integrating with an exit management tool.

How We Made the Client the Hero of Their Journey

Along with the successful implementation, our team gathered positive responses from the client by helping them steer away from their manual disjointed processes, suggesting them to best practices for asset management that can be catered to their organization and enabling the asset, finance, commercial, IT and tax team to come together and use a single tool in a timely and cost-effective manner for managing their asset's lifecycle from sunrise to sunset.