Our Expert Services

Our main focus: creating valuable experiences for your employees, customers, and business operations.

Advisory & Transformation Services

We guide you through complex change with proven strategies that turn big goals into real business outcomes.

Gen AI & Agentic AI

We bring practical AI into your workflows to reduce effort, speed decisions, and unlock smarter ways of working.

Design and Consulting Services

We help you design experiences and solutions that fit your business, your people, and the way you work.

Retained Squads

We keep your ServiceNow environment running at its best with proactive support, monitoring, and continuous optimization.

Our Approach

We don’t just deliver ServiceNow projects — we make sure they stick. Our team blends strategy, design, and hands-on expertise to help you get value faster and keep improving over time. From advisory through managed services, we meet you where you are and guide you every step of the way, with AI woven in where it makes the biggest impact.

Use Cases

End-to-End Transformation

From roadmap to rollout, we guide your ServiceNow journey with proven strategies and accelerators that speed up results.

Always-On Optimization

Through managed services, we keep your platform running smoothly, fixing issues before they disrupt your business.

AI in the Flow of Work

We apply Gen AI and Agentic AI to streamline processes, deflect routine tasks, and boost decision-making.

Advisory & Transformation Services

We help you see the big picture and chart the right path forward, aligning technology with business goals. The outcome: a clear roadmap, faster adoption, and measurable impact from your ServiceNow investment.

Offerings

FlightPath Roadmaps

Structured, proven roadmaps that align ServiceNow to your business goals.
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Enterprise Transformation Advisory

Strategic guidance to simplify complexity and accelerate adoption.

Change Enablement

Organizational readiness programs that boost adoption and long-term success.

Stories about realServiceNow customers.

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Gen AI & Agentic AI

We embed AI where it matters most — in the flow of work. The outcome: smarter decisions, faster resolutions, and reduced effort across your teams without adding complexity.

Offerings

FlightPath.AI

Accelerators to safely embed AI into workflows with measurable outcomes.
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Agent Packs Catalog

Pre-built, AI-driven agents that handle routine tasks and deflect tickets.
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Now Assist Launch

An application we use to help you prioritize use cases with the highest value and lowest barriers.
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Stories about realServiceNow customers.

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Design and Consulting Services

We design with your people in mind, creating solutions that are intuitive and built to last. The outcome: experiences employees actually use and solutions that scale with your business.

Offerings

Experience-First Design

Intuitive portals and workflows built around the people who use them.

Solution Consulting

Expert-led sessions to map business needs to ServiceNow capabilities.

Accelerated Delivery

Pre-built design patterns and accelerators to shorten implementation timelines.

Professional Services

We bring the expertise to deliver right the first time, whether it’s a new implementation or an enhancement. The outcome: faster time to value and a foundation you can trust long-term.

Offerings

Implementation Expertise

Certified experts delivering ServiceNow right the first time.

Enhancement & Expansion

Flexible services to scale and extend your platform as you grow.

FlightPath Delivery

Our proven delivery methodology that ensures speed, quality, and reduced risk.

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources
The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.
Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.
The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.
The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.
Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.
Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.
TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.
How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket
This companies transformation enabled rapid improvement in vulnerability remediation and risk management practices, providing a clearer view of risks and a more predictable control environment.
Cache Creek Casino Resort improved project visibility, efficient resource use, and customer satisfaction by overcoming manual processes and disparate tools.
Elevating infrastructure operations with enhanced flexibility and efficiency.
With NewRocket, Chamberlain Group overcame disconnected, outdated systems & achieved visibility and trust to enhance the employee experience.
‍NewRocket helped Fastwyre Broadband harmonize technology services and operations, achieving streamlined processes and enhanced customer satisfaction.
NewRocket implemented a tailored portal solution that included taxonomy consulting. To increase adoption, engagement, and user satisfaction,
The NewRocket team introduced stability to the Platform by performing regularly scheduled maintenance and identifying and addressing any performance issues, errors, and bugs, leading to a more stable and reliable environment for end users.
NewRocket was able to provide expert support, complete platform updates efficiently and effectively to meet business demand, optimize the platform to enhance and align with our business processes
Users enjoy a fun, personalized, and unified self-service experience on the ServiceNow platform.
We combined an existing Service Portal and SharePoint intranet into a "one stop shop" solution on the ServiceNow Platform.
Employees can find what they're looking for faster using an improved topic based experience.
We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).
We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).
We provided a stabilized architecture for an external cloud application with multiple users.
We implemented ServiceNow’s Customer Service Management with Domain Separation to maximize data, process, and UI separation.
We leveraged one single IRM platform to standardize and rationalize compliance, risk, and control frameworks across the organization.
Our services helped rejuvenate and fully leverage the GRC investment made by this southwest financial institution.
We created a scalable solution that delivered an intuitive experience based on location, language, and business area.
We created a digital experience that puts content management and employee communication in focus.
We created an interactive, topic-focused portal for Thermo Fisher’s HR Department.
We delivered a workplace experience that serves as the home page for every user, with tailored content using the ServiceNow platform.
Residents in the city of Santa Monica report issues and get news using NewRocket’s native mobile application.
Students of UC Cincinnati can browse events and communicate with faculty using NewRocket’s Mobile App.
Proposed developing a single portal to facilitate a seamless user experience while still preserving individual department identities.
Created a multi-department portal that allowed users to make requests from different departments without the experience feeling disjointed or siloed.
We provided a fully integrated intranet-style portal with relevant news and events featured on a community-based homepage.
Built a unified portal experience that combined multiple departments and processes in a cohesive way.
Provided one single portal experience to facilitate seamless navigation among portals while still preserving individual department identities.
Embraced the extensive yet flexible branding guidelines to visually identify different sections of the portals such as search, the IT catalog, frequently asked questions, and news.
Developed a dashboard-like homepage that allowed relevant content from all parts of the portal to be easily assessable.
Implemented a sleek new portal that features a rich, engaging design along with some unique customizations such as icons and department-based filtering.