Documentation

RocketFuel

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Service Catalog

SC Wizard

A wizard is a step-by-step process that allows users to input information in a prescribed order and in which subsequent steps may depend on information entered in previous ones.

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Service Catalog

Menu Buttons

The Menu Buttons widget displays buttons that have the same configurations as menu items in that they can easily link to pages, articles & items, or URLs. Templates are available as well so they can be displayed as desired.

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Service Catalog

SC Carousel

This widget displays a carousel of catalog items or categories. Use the carousel widget to showcase specific items on your portal page.

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Service Catalog

RITM Stages

This widget displays the workflow stages of a requested item. Visualize the workflow behind a particular request process. This widget considers the workflow associated with a particular requested item and automatically displays a visual format related to the process.

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Service Catalog

Previously Requested

This widget shows the catalog items that the user has previously requested. Quickly navigate to previously requested items. Examines the usage of the portal to determine what gets surfaced.

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Service Catalog

Popular Items

Surface the most frequently accessed items in the portal. This widget can be configured to pull in a script include to influence the algorithm calculating popular items. This widget shows the catalog items that the user has previously requested.

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Service Catalog

Filter Record Results

Flexible way to present filter controls based on user preferences. This widget also gives developers more flexibility when managing the list.

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General

Title

Orient users to a particular page by presenting a title or introduction to the page the user is on. The Title widget is able to dynamically pull in metadata from various sources (i.e. the user's name, page title, or other variables) to present information. You can customize and style this widget using the available instance options and associated custom templates.

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General

Sidebar Pane

Easily present robust information across the portal. The Sidebar Pane widget acts as an alternative to the primary navigation at the top of the page, and is typically used to present more detailed information when supporting multiple departments. This widget is made up of two widgets that display the header menu items in a sidebar. It is configured by being embedded in the header widget that the portal uses. Include this widget in the portal's main menu configuration by embedding in the header widget.

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General

Ticket List

Consolidate detailed information for the user. The Ticket List widget acts as a centralized location to view ticket status. The filtering mechanism is able to manage a large volume of records and visualize the data in a pleasant way. This widget is a combination of two widgets that display a filtered list of tickets and items based on configurable options.

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General

Tabbed My Account

This widget allows users to modify their account information.

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General

Tabbed Data Table

This widget allows users to see specifically configured data in a tabbed interface.

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General

Tabbed Content

This widget shows category tabs, each of which can be configured to show items in that category.

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General

Scripted List

This widget allows users to see a list of their incidents and requests.

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General

Related List

The Related List widget queries a record and displays the related list.

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General

Image Carousel

Showcase specific items in your catalog using a scrolling list of images. Use the Image Carousel widget to rotate through slides that are defined directly in the widget instance record or instance options.

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General

Button Link

The Button Link widget is designed to act as a link button or event trigger.

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General

Breadcrumbs & Trigger Breadcrumbs

The Breadcrumbs widget can be used on its own to displays links of the current and previous pages.

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General

Announcement Rotator

This widget rotates through any announcement records in the Announcements table.

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General

Quick Links

Focus the user's attention on frequently accessed content. The Quick Links widget displays a configurable list of links that typically highlight frequently searched items.

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General

HTML Panel

The HTML Panel widget acts as a drop-in container for customized HTML content.

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General

Service Alerts Rotator

This widget rotates through any service outages or planned maintenance windows.

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Knowledge Base

KB Home

The KB Home widget allows users to see all of the Knowledge Categories available to them in Service Portal.

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Knowledge Base

KB Category Articles

This widget allows a user to select articles from within a specific knowledge category.

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Knowledge Base

KB Categories

This widget allows users to select knowledge base categories.

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Knowledge Base

FAQ

This widget allows users to view a list of knowledge articles from a specific category, knowledge base, and or encoded query.

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Service Catalog

Ticket Details

This widget allows users to see detailed information about their request or incident.

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Service Catalog

SC Subcategories

This widget allows users to select service catalog subcategories.

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Service Catalog

SC Request

This widget allows users to view a variety of information about a specific request.

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Service Catalog

SC Order Success

This widget displays after an item has been added to the user's cart.

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Service Catalog

SC Category Items

This widget allows users to select service catalog items from within the Catalog Categories view.

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Service Catalog

SC Category Buttons

This widget allows users to select service catalog categories.

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Service Catalog

SC Categories

This widget allows users to select service catalog categories.

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Service Catalog

SC Cart Modal

This widget is a modal that pops up once the user adds an item to their cart.

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